Network & Customer Service Technician (1974)
Kingsbridge, England
South West Water – SWW - Operations - Drinking Water Services /
Permanent full-time /
On-site
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for a career in the South West, with endless opportunities for development? Do you want a job where you are solving problems and helping others?
About the role:
We currently have a fantastic opportunity available for a Network & Customer Services Technician to join our team based in Kingsbridge. You will join us on a Permanent Full-Time basis, and in return, you will receive a competitive salary of £25,841- £32,582 per annum (on progression scheme), plus excellent benefits.
In this role you will be responsible for undertaking network operation duties and ensuring you always provide safe and outstanding service to our household and non-household customers, regulators and wider business around the clock.
What you'll be doing:
- Ensuring that you take responsibility for your own safety and the safety of everyone around you – the safety absolutes are central to everything you do
- Undertaking all necessary operational duties within the water distribution system and providing industry leading customer services
- Understanding and putting into practice hydraulic principles so the network is calm at all times so service outcomes relating to network performance and customer services are at the forefront of all you do
- Effectively using work management tools to efficiently action scheduled and reactive work and provided timely and accurate feedback
- Understanding what you do may have an impact on the environment and what you must do to mitigate such impacts
- Providing supervision and advisory support to maintenance crews
- Striving to remove water supply interruption (SI) events – taking an active involvement in planned and reactive use of SI mitigation techniques and equipment
- Supporting and undertaking such all other activities needed within the Water Distribution network to ensure its effective operation
- Participating in defined shift working and/or standby rotation
What we are looking for:
- A minimum of a GCSE Grade C or equivalent in English, Maths and a Science
- Proven experience of working within a water supply environment
- Proven experience of providing high quality external and internal customer service
- Good organisational skills, self motivation and the ability to prioritise workload
- Excellent communication skills, both oral and written
What's in it for you:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks’ additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Closing Date: Thursday 9th May 2024
If you are looking for a new challenge, please click apply now to be considered as our Network & Customer Services Technician- we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
