Technical Analyst
Exeter, England
South West Water – South West Water - Customer - Workforce Management, Planning & Reporting /
Permanent full-time /
Hybrid
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We’re excited to offer an opportunity for a Technical Analyst to join our team based in Exeter.
This is a full-time, permanent position offering a competitive salary of up to £28,000 per annum, along with a comprehensive benefits package designed to support your wellbeing, development, and work-life balance.
You will be responsible for the management, operation and administration of various IT systems used in the day-to-day activities of the Operation. You will be asked to provide functional expertise in the resolution of queries arising from front line support contacts and take responsibility for support call management, escalating any problems or issues to the Business Systems Administration Manager.
In addition, the Technical Analyst will provide continuous development and improvement of the IT systems used to provide an efficient and cost effective managed service to South West Water. This includes the continuous improvement of core systems, identifying opportunities and areas of efficiency which improve overall performance. You will be required to test new implementation of point releases and upgrades, ensuring that operational impacts are identified and communicated, designing and undertaking full regression and unit testing.
What you’ll be doing:
- Supporting the Business Systems Administration Manager in managing day-to-day system changes, ensuring they are fully approved, rigorously tested, and meet performance standards without compromising system integrity.
- Translating business requirements into effective system and procedural changes, delivering solutions within agreed timeframes and service level targets.
- Planning and overseeing the setup, scheduling, testing, implementation, and ongoing support of system processes—including value changes, standard process launches, and bulk activities.
- Assisting in the preparation and execution of billing and customer accounting control objectives.
- Monitoring system performance, identifying issues, and maintaining clear communication to ensure timely resolution.
- Managing user access controls for testing, training, and operational use, ensuring secure and appropriate permissions.
- Overseeing external data interfaces (e.g., CCBC, BACS) to ensure accurate and timely data exchange, maintaining strong relationships with third-party providers.
- Identifying opportunities for operational improvement, developing business cases, and implementing approved changes to enhance efficiency and service delivery.
What we are looking for:
- Post-secondary education or equivalent experience (3–5 years) in a relevant industry.
- Experience in systems testing or administration, including defining test cases, writing test plans, and working with system configurations.
- Strong business acumen, with the ability to analyse data, identify trends, and implement corrective actions.
- Excellent communication and interpersonal skills, with the ability to engage effectively across all levels of the organisation.
- Advanced knowledge of MS Office applications and familiarity with systems testing tools.
- Strong organisational and time management skills, with the ability to meet deadlines under pressure.
- A collaborative mindset, promoting effective teamwork and service excellence.
- A keen eye for detail, with a curious and solution-focused approach to problem-solving.
- Resilience and adaptability, with a commitment to delivering business needs in a dynamic environment.
What's in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
In return, we offer an excellent range of benefits including:
Closing Date: 10 September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
