Transactional Services Supervisor
Exeter, England
South West Water – South West Water - Corporate Services - Group Finance /
Permanent full-time /
Hybrid
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Would you like to work within a high-performing team where your skills and experience can make a difference? If you have exceptional attention to detail and the drive to join a company that champions progression, then look no further!
We currently have an opportunity for a Transactional Services Supervisor to join our team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of £27,000 – £33,000 per annum plus excellent benefits.
About the role
The successful candidate will take a supervisory role in the Pennon Transactional Services Team which is dedicated to providing a high-quality service to all entities within The Pennon Group. The main focus being ensuring that all tasks are completed in a timely fashion with a high attention to detail. Take ownership of specific tasks in the area and ensure that key links with both internal and external stakeholders are maintained at a high level. Help drive through business improvements in the area in conjunction with the Transactional Services Manager and other relevant staff members.
What you'll be doing:
- Take ownership of specific key tasks within the area such as Direct Debit allocation, management of suspense accounts and processing of Non-Domestic Rates.
- Produce and manage a period end reporting suite (including bank and balance sheet reconciliations), both identifying where future focus is required and celebrating successes.
- Manage the various invoice workflows, ensuring that all queues have an owner who is accountable for them, and appropriate focus is being given to all tasks.
- Become an expert Ellipse user and offer advice and guidance to the business and group where required.
- Act as a point of contact for the Transactional Services Team and assist in dealing with queries from both internal and external sources, developing working relationships with people around the business establishing themselves as a go to person.
- Be a key figure in the wider Finance Team, ensuring that all requests for information related to Accounts Payable are dealt with.
- Management of staff within the Transactional Services area.
- Prepare and help to process mid-month and month-end Payment Runs, ensuring the timely payment of invoices and therefore avoidance of any negative action by Suppliers.
- Ensure the continuation of close working relationships with all stakeholders, including the Group Procurement and the Procure to Pay functions.
- Assist in the collation of audit requests, internal and external, and when needed act as a contact point throughout the process.
What we are looking for:
- GCSE grade C (minimum) or above in English and Mathematics or equivalent
- Detailed knowledge of Ellipse or a similar accounting system.
- Previous experience within an Accounts Payable environment.
- Experiences in using all Microsoft Office applications.
- Experience of problem solving and developing solutions when issues arise.
- Excellent organisational and communication skills, with the ability to communicate at all levels and prioritise workloads with high attention to detail. Examples of leadership in a task-orientated environment
What's in it for you?
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
Closing Date: 10th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
