Networks Technical Assistant (1972)
Exeter, England
South West Water – SWW - Operations - Drinking Water Services /
Permanent full-time /
On-site
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Would you like to join a company that values its people, where you will be able to make an impact? Do you want to contribute to the wider community, with the support of a progressive and environmentally aware employer?
We currently have a fantastic opportunity available for a Networks Technical Assistant to join our Network & Customer Services team in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £23,152- £26,820 per annum plus a range of excellent company benefits + rewards.
About the role:
As a Networks Technical Assistant Network you will provide effective technical planning and administrative services to multiple area’s network teams, reporting to the Network Team Manager, in the local Network Service Alliance Hub.
Day to day you’ll be…
- Delivering excellent customer experience
- Effective planning of network field team’s work
- Supporting the network team with resolution of customer complaints or unwanted calls, as directed by management.
- Work collaboratively with and ensure compliance with other SWW departments to ensure work is completed in a timely fashion and information is shared as required. Tracking work through to completion.· Timely creation of WO’s to track and support all network workstreams
- Timely completion of the purchase order system.
- Supporting the team through ordering of all appropriate materials and equipment as required by Operations, Asset and Network Team Manager
- Supporting the Management team with duties as delegated
- Ability to work with field teams effectively and build working relationships with all stakeholders – internal and external.
- Working across the East areas without challenge – covering East field teams
- Supporting sister area/s where required – West and Mid / Bournemouth.
- Responsible for meeting all agreed KPIs and statutory reporting requirements pertaining to network operation administration
- Ensure street works information is present and photos attached to all partner jobs to support Streetworks Permits.
- ·Ensuring that all work is undertaken in accordance with relevant business procedures, processes and standards.
- Customer appointment process adhered and administered appropriately.
What we’re looking for...
- Essentials:
- 5 GCSEs or equivalent in Maths, English and a Sciences subject
- Proven experience of working in a busy office environment, ideally within a service delivery sector
- Previous experience working on own and as part of a team
- Proven experience of providing high quality internal and external customer service
- Proficient in the use of Microsoft Office applications, specifically Word/Excel and email management
- Good general IT skills and knowledge and ability to learn new systems (Corporate)
- Evidence of excellent communication skills, both written and verbal, alongside an excellent telephone manner
- Demonstrate excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations when required
- Excellent organisational and time management skills
- Ability to multi-task and prioritise work effectively.
- Desirables:
- NVQ level 1 in Business Administration, or equivalent
- Previous experience in Water Processes & IS Systems
What's in it for you:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks’ additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Closing Date: 1st May 2024
If you are looking for a new challenge, please click apply now to be considered as our Water Loss Asset and Metering Technician - we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
