Customer Success Manager - Finland

Helsinki, Finland /
Customer Success /
Spacemaker develops state-of-the-art AI software for architects and real estate developers. Our software provides the user with the power of AI to produce & evaluate a multitude of solutions for building design on a given property – enabling customers to make better informed decisions and development to be overall more efficient, effective, and sustainable.
We are experiencing an exceptional and overwhelming market demand. We are approached by everything from prestigious architectural firms, leading research institutions, global construction companies to public institutions. Inbound inquiries come from all corners of the world, including across Europe, the U.S., Asia, and Africa.
Spacemaker is currently present in Oslo (HQ), Stockholm, Gothenburg, Helsinki, Paris, Amsterdam, Barcelona, and Boston. We are now looking to add more talents to our Customer Success team in Stockholm. We hope this is you!

Key tasks & responsibilities

    • Ensure customer/user success, satisfaction, and loyalty in use of Spacemaker’s software services
    • Act as first point of contact for software users (e.g., real estate developer representatives, architects)
    • Conduct/manage onboarding of customers/users to platform, set-up of map/terrain fundament, and training & certification courses
    • Help facilitate project insights for customers/users (incl. coordination with/involvement of Spacemaker specialists, data scientists etc.)
    • Capture, track, and ensure timely resolve of technical issues/bugs that arise in software
    • Relentlessly capture & understand customer feedback and propagate in Spacemaker organization
    • Drive customer/user activity on forum, Wiki, and other digital resources
    • Continuously develop & productize Spacemaker’s Customer Success operating/delivery model (e.g., systemize, streamline, automate etc.)
    • Act as resource and voice of the customer/user for Spacemaker’s product & technology organization by advising on running development priorities

Implications for profile

    • Professional working proficiency in Finnish and English
    • Passion for driving customer satisfaction and success in use of self-service software
    • Experience with managing complex stakeholder landscapes (customers, users, internal resources, 3rd parties etc.)
    • Very strong communication skills (esp. oral)
    • Distinctive execution skills & drive
    • Preferably ~4-6 years experience and strong track record in customer success/project delivery roles
    • Preferably relevant industrial background, e.g., architecture, urban planning, residential property development, and/or within B2B SaaS
    • Aptitude/intellectual curiosity for understanding Spacemaker's underlying technology

What we offer

    • Possibility to work across many remarkable development projects – both in the Nordics and internationally
    • A fun and multi-disciplinary working environment with highly motivated and talented people – all trusted with a very high degree of autonomy
    • Ability to help transform one of the largest industries – at a global scale - and influence how the future tools of this industry will be shaped
    • Opportunity to become a core member in the early stages of an exciting startup – with ownership and overall competitive remuneration terms