Team Lead Strategic Partnership Manager
London
Commercial – Revenue Partnerships /
Full-time /
Hybrid
As Strategic Partnership Managers act as client advocates and work with internal departments to ensure that client needs are understood and satified by leveraging the added value of a set of partners with us for our customers, as a Team Leader Strategic Partnership Manager (TL Strategic Partnership Manager), you will be responsible of defining the Business Partnership strategy for France and ensuring that we brilliantly execute it.
Scopes and ownerships
Strategic Business Partnership vision and strategy
- Define the Strategic Partnership long-term strategy in collaboration with the VP EMEA Commercial and the key stakeholders.
- Define high-level Strategic Partnership initiatives, quarterly objectives and key results and align the different New business and Existing Business Squads.
- Align all stakeholders (customers, team members, company), on the Strategic Partnership vision and roadmap.
Grow the team
- You will redesign the career path and the targets' structure to ensure every team member is performing well, growing within the company and individually. You should focus on process, team organization, and management of the talents in the team.
Execution
- Make sure that the team is going in the right way.
- Work closely with your peers of the teams revenue (Marketing and Sales) and the Operations team to get the best customer journey.
- Own the communication of the Strategic Partnership team and provide the company with the team's results & performance.
- Manage stakeholders expectations.
- Own the Strategic Partners satisfaction, retention and growth.
Outcomes within the first 3 months
- Discovery note and roadmap on the Strategic Partnership segmentation
- Revamp of our hiring plan, performance review process and team structure
- Set up the individuals and the team’s objectives
- Review the career path & develop future leaders
- Company-wide presentation of the Strategic Partnership activity and results
Who we are looking for:
- 3 to 5 years of professional experience in Business Partners or Value Added Ressellers (VAR) management experience related fields
- 112 to 18 months managerial experience is a must
- Previous experience in SaaS B2B is a must
- Demonstrates abilities to align and motivates stakeholders
- Defines precisely and visually where he/she wants the Strategic Partnership to be in several years
- Tirelessly and continuously repeats key messages
- Has constituted teams organizations involving up to 2 to 4 people and know how to drive performance Management
- Is able to coach a team, transfer knowledge and make people grow in their career
- Has built Strategic Partnership playbooks, principles and defined teams' objectives/targets
- naturally spends time with Strategic Partnership and have customer usage data in mind
- knows how to perform segmentation work and include segments into problem definitions
- has willingness to pay conversations early in the discovery process
- Ensures that objectives are well defined and met
- Get his/her hands dirty when a rush is needed (deal with customers and Strategic Partnership, take calls with Strategic Partnership, do Strategic Partnership support)
- Runs data analysis on customer usage to identify trends and make informed decisions
Outstanding leadership
Management and team organization skills
Strategic Partnership centricity
Results oriented
Nice to have
- Strategic Partnership knowledge
- understands the overall scope of actions of a Strategic Partnership team
- has a deep understanding of a typical customer journey (implementation, onboarding, expansion, advocacy)
- is familiar with the goals of a typical Strategic Partnership success team (success metrics, adoption, retention, loyalty, expansion, upsell, cross-sell, churn...)
- is familiar with the SaaS business model
- understands the stakes of a SaaS company (retention, expansion...)
- knows what MRR, ARPA, CAC... mean
As we are an international team, please submit your application and CV in English.
About Spendesk
Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there!
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!
-Fully covered Oyster card for traveling to and from our new office (up to £250 monthly depending on location)
-£45 monthly wellness allowance, accruable, to be used on whatever wellness means to you - through the Ben platform
- Access to Moka.care for emotional and mental health wellbeing
- Pension scheme (on salary sacrifice): 5% employee / 5% employer (by Aviva)
- 28 days of holidays
- Latest Apple Mac equipment
- Company virtual events
- Visit our other offices: Paris, Berlin & Hamburg
- Great office snacks to fuel your day
- A positive team to work with daily!
- Vitality private health insurance (for you and your family/partner)
- Bupa private dental care
Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
