Customer Success Intern
Paris
Customer Success – Customer Success Management /
Internship /
On-site
Customer Success is the heartbeat of Spendesk's growth, ensuring businesses maximize value from our financial platform while building lasting relationships. As a Customer Success Intern, you will support the strategic initiatives that drive customer satisfaction, retention, and growth. Your mission is to enhance the customer journey through operational excellence, content creation, and proactive engagement while gaining hands-on experience in a fast-paced fintech environment. This role offers exposure to the full customer lifecycle, from onboarding optimization to adoption initiatives. You will work at the intersection of Customer Success, Operations, and Product teams, developing both analytical and creative skills. You will contribute to our commercial growth by supporting initiatives that increase customer engagement, reduce churn, and improve overall customer experience. You will report to the Customer Success Manager and collaborate closely with cross-functional teams including Support, Operations, and Product to ensure seamless customer experiences and scalable success processes.
Key Responsibilities
- Support Customer Onboarding & Operations
- Assist with KYC (Know Your Customer) process management to accelerate customer onboarding and improve cash collection efficiency
- Support account ownership transitions and administrative tasks to ensure smooth customer experience
- Collaborate with technical support teams to resolve customer issues and improve response times
- Drive Customer Engagement & Adoption
- Create compelling customer-facing content including FAQs, user guides, and best practice documentation
- Support the design and delivery of webinars to boost product adoption and customer success
- Contribute to self-serve resource development that empowers customers to maximize platform value
- Enhance Operational Efficiency
- Support Customer Success team with operational setup and process improvements
- Help build scalable processes and workflows that benefit the entire customer base
- Contribute to initiatives focused on reducing churn and increasing customer satisfaction
What you'll learn
- Customer Success Fundamentals: Master lifecycle management, retention strategies, and success metrics while understanding fintech customer needs
- Operational Excellence: Develop process optimization skills, cross-functional collaboration, and data-driven decision making
- Content & Communication: Create customer-facing content, plan webinars, and build technical documentation that drives real impact
What we're looking for
- Currently studying Business, Marketing, Communications, or a related field
- Has strong communication skills and loves problem-solvingIs genuinely curious about fintech and customer success
- Can juggle multiple projects while staying organized and detail-oriented
- Enjoys working in teams and has a proactive, can-do attitude
- French native or fluent speaker
What we offer
- Real Impact: Direct contribution to customer satisfaction and business growth
- Mentorship: Work closely with experienced Customer Success professionals
- Learning Opportunity: Exposure to fintech operations and customer success best practicesAwesome Work Environment: Relaxed, supportive atmosphere where you'll actually look forward to coming to work every dayGreat Perks: Free drinks, breakfast snacks, and other office amenities to keep you energized
- Growth Environment: Fast-paced, innovative fintech setting with continuous learning opportunities
- Network Building: Connect with cross-functional teams and industry professionals
- Work-Life Balance: Chill work culture that values both productivity and well-being
- Duration: 6 months | Start Date: September 2024 | Location: ParisI
- f you are a motivated student with passion for customer success and fintech innovation, we'd love to hear from you! 🚀
As we are an international team, please submit your application and CV in English.
About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
For more information: www.spendesk.com/press
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!
- Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
- Lunch 60% funded by Spendesk (Swile Card)
- Alan Premium health insurance
- A Gymlib pass to let off steam after a productive day at work
- Access to Moka.care for emotional and mental health wellbeing
- Access to Vendredi allowing us to change the world
- Latest Apple equipment
- Great office snacks to fuel your day
- A positive team to work with daily!
Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
