Head of Banking Ops

Paris /
Banking /
Full-time
Who are we?

We’re Spendesk, a FinTech SaaS Platform on a mission to help companies spend smarter. We’re based in Paris and Berlin but serve great teams all across Europe. We believe there’s a better way to manage team spend, and we’re building the platform to do just that. With Spendesk, employees can pay for what they need without creating more work for the finance team.

Spendesk was founded in June 2016 with eFounders, a startup studio in Paris. Drivy, Konbini, Dataiku, and Deezer were among our first customers, and now we’re proud to say we serve 1,400+ fast-growing companies.

We’ve raised three rounds of funding: €2 million, €8 million and €35 million in september 2019 which came from Index ventures.

As a team, we’re driven by our values and our focus on big growth. We’re an ambitious, international group with 15 nationalities represented today. At the heart, we believe people do their best work when they’re giving freedom to create and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Our tribe is growing fast. Come join us on this journey.

Our team values

*Choose positivity
*We’re all owners
*Go for it boldly and without fear of failure.
*Be kind, humble & trustworthy.
*Proactively seek out ways to grow.
*Always run the extra mile

You would be joining fast Banking team, in charge of all things payment and banking related at Spendesk: a center piece of our skyrocketing Fintech. Your role as the manager is to build and manage the Banking Operations team, both from a people's perspective but also in term of processes and tools.

Main missions:

    • Building and managing our Banking operations team
    • Managing day to day operations: cards shipments (material orders, shipping, replacement...), fraud claims, transfers exceptions...
    • Monitoring operations team efficiency/response time
    • Optimizing the Banking processes and tools for best-in-class customer satisfaction and team effectiveness
    • Monitoring QoS (onboarding and KYC, card authorization level, SEPA SLA...)
    • Owning the day-to-day relationship with our banking partners

Requirements

    • Experience in managing banking operations teams
    • Experience with banking process optimization (time, cost and customer satisfaction) and automation
    • French and English oral and written communication
    • Hands-on manager, both good at executing and coaching
    • Passionate about solving for the customer
    • Stakeholder management
    • Open minded, not reluctant to change process
    • Experience with banking relationships management (Nice to have)
    • Experience in a fast growing Fintech (Nice to have)

Why you should apply?

    • Key moment to join Spendesk in term of growth and opportunities
    • Competitive salary
    • Fast-learning environment, entrepreneurial and strong team spirit
    • An incredible team of hackers and hustlers
    • Brand new offices located in Silicon IX (near Gare St-Lazare)
    • Your very own Spendesk card with monthly budget
    • Free snacks and coffee
    • Gifts powered by Briq, our internal virtual currency
    • Thursday socials with the team
    • Bi-annual offsite trip (last one was in Hossegor)
    • Meal vouchers