Director of IT Operations
Glen Rock, NJ
IT /
Full-Time /
On-site
SportsMed Physical Therapy is seeking a proactive and technically strong Director of IT Operations to lead and optimize daily technology functions across our multi-site healthcare organization focused on sports medicine. This role oversees critical infrastructure, ensures high service availability, and leads cross-functional communication with clinical and administrative teams. The ideal candidate brings deep technical knowledge in infrastructure and strong operational leadership in a healthcare setting.
SportsMed Physical Therapy is a leading outpatient physical therapy practice in the Northeast. We are a multidisciplinary practice, which allows us to provide high-quality comprehensive care for all patients that we treat. Our facilities feature state of the art equipment for the effective treatment of a variety of orthopedic and sports related injuries.
We have grown from under 20 locations to nearly 50 locations within the past 5 years. With our continued expansion, we are able to offer tremendous growth opportunity to our staff. If you are interested in being an integral part of this growth, apply now!
Check out our website at: http://spineandsportsmed.com/
Responsibilities
- Operational Leadership
- Responsible for day-to-day IT operations across all sites, ensuring systems reliability, availability, and performance.
- Standardize and continuously improve processes for endpoint management, ticketing workflows, and service delivery.
- Responsible for IT support for new clinic openings, acquisitions, and expansions.
- Technical Oversight
- Manage and support infrastructure across key domains:
- Desktop/End-User Devices: Imaging, deployment, endpoint protection, and lifecycle management.
- Servers: On-premise and hybrid (Windows Server, Active Directory, file/print, DHCP/DNS).
- Cloud Services: Microsoft 365, Azure AD, SaaS platform integrations.
- Networking: LAN/WAN, SD-WAN, VPNs, firewalls, switching, and wireless.
- Telephony: VoIP systems administration, call routing, and contact center technologies.
- Lead infrastructure upgrades, security patching, monitoring, and disaster recovery exercises.
- Vendor Management
- Manage third-party vendors, including MSPs, telecom providers, EHR vendors, and hardware suppliers.
- Define SLAs, monitor vendor performance, and ensure contract compliance and cost optimization.
- Serve as primary escalation point for vendor-supported systems and services.
- Stakeholder Communication
- Serve as the key liaison between IT and clinical/administrative stakeholders.
- Translate operational needs into technical solutions and communicate status, risks, and timelines clearly.
- Provide regular updates and performance metrics to senior leadership and departmental leaders.
- Cybersecurity & Compliance
- Enforce information security protocols aligned with HIPAA, HITECH, and organizational policy.
- Support audits, access control reviews, and incident response processes in coordination with security/compliance teams.
- Team & Project Management
- Lead a distributed team of IT support specialists and system administrators.
- Define goals, manage priorities, and conduct regular performance reviews and coaching.
- Execute IT projects from planning through implementation and post-deployment support.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. Industry certifications (e.g., ITIL, CompTIA, MCSA, Cisco, Azure) preferred.
- 7+ years of IT infrastructure and operations experience, with 3+ years in a leadership role.
- Prior experience in multi-site outpatient healthcare is strongly preferred.
- Experience managing EMR platforms, imaging systems, and healthcare IT vendors.
- Strong knowledge of Windows Server environments, Office 365, cloud platforms, network architecture, and VoIP systems.
- Familiar with HIPAA compliance, change management, and IT operational best practices.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple concurrent initiatives and lead both internal and vendor teams.
- Problem-solving mindset with a focus on reliability, scalability, and service excellence.
Benefits
- Pay Range $125,000 - $150,000 per year
- Medical, Dental, Vision Insurance
- Life Insurance, Disability Insurance
- Paid Vacation Time, Paid Sick Time, Paid Holidays
- 401k with 4-8% Match based on tenure
- Employee Discounts through LifeMart
$125,000 - $150,000 a year
