Customer Experience Coordinator
Brisbane, Australia
Operations – Retail Operations /
Full-Time /
On-site
About Us
Splend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and earning potential. But we don’t just hand over the keys and wave goodbye; Our turn-key solution takes the admin work out of the equation for drivers and uses data insights to keep them safe, freeing up their precious time for all the important things in life.
Our Positive Impact
We’re fast-tracking our transition into green mobility, reducing our carbon footprint by transitioning to electric and hybrid cars, making us an industry leader for this vitally important environmental change.
Here at Splend, we also believe that it’s our people who bring it all together and that an inclusive workplace is not only the right thing to do, but it is also a business imperative. By fostering a culture of inclusivity, we can attract and retain the best talent, create stronger relationships with our customers, and ultimately drive better business results.
About the Role
The Customer Experience role will sit in our Brisbane hub and is responsible for delivering a best in a class customer service as well as creating unforgettable experiences when presenting our customers with a brand new vehicle.
Along with…
- Providing ongoing guidance and support to our customers on how to become more profitable and to maintain a higher driver rating.
- Coaching and feedback to our customers to ensure that their behaviours stay aligned to their contracts and responsibilities on the road.
- Creating deep and long-lasting relationships that go beyond the levels of service they would expect. These include semi regular catch ups with each of your customers. Much like any good relationship, you will need to have two-way conversations with customers, including hard conversations around meeting their rental contract obligations.
- Performing customer onboarding tasks
- Providing information around servicing and upgrading
What You’ll Bring:
- Excellent customer experience skills.
- Attention to detail is paramount.
- Being a scale up business no two days are the same. You may be asked to perform duties outside of this job description. So, a team player is a must!
- A passion for working in a fast paced ever changing environment
- The ability to explain important information clearly, to a diverse range of customers.
- Full Australian Driver's License.
- Comfortable commuting and working out of our Salisbury Hub
- Ability to work weekends as per roster
Our Benefits and Culture:
- Performance-based bonus
- Birthday day off
- Opportunity to participate in the employee share program (equity)
- Employee Assistance Program
- Novated lease program
- Ongoing learning & development opportunities
Please note: Rostered weekend work is a mandatory requirement of the role. On rostered weekends, (Saturday / Sunday) employees will receive a Rostered day off on the following Monday/Tuesday respectively
At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.
We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!
