Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

 

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

 

We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.

The candidate should be an analytics-driven individual with excellent problem-solving skills

The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company

The candidate is expected to have the experience in handling general inquiries and escalated issues promptly within an online customer service structure

The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems

 

Handling day-to-day backend operations including query resolution, content management and escalations

Monitoring and managing Customer Service operations for one or more countries (currently 4)

Analyse the Customer Service processes and help identify areas of performance improvements

Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history

Escalations to Technology team, Trading and Payment providers as required

To reconcile online payment transactions and monitor the success rate from downstream service providers

To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed

To execute daily & monthly payment review and provide reports if needed

Website content management including banners and comments filtering

Fluent in written and spoken English

Strong Excel / Google Spreadsheet skills

1+ years of ops support experience in Gaming or E-Commerce or related internet company

An interest in sports is a plus

Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus

Bachelor’s degree and above in a related subject (science major) would be beneficial

Should be flexible to work in night shifts and weekends on a rotation basis

 

Annual Performance Bonus

Night Shift Allowance

Overtime Payment

Referral Hire Bonus

Health and Life Insurance

IT Asset provided

5 days working

Paid leaves of 21 days (excluding 12 public holidays)

Team fun activities

Quarterly Team Outings

Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!

Highly talented, dependable co-workers in a global, multicultural organization

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members

Our mission is to be an everyday entertainment platform for everyone

1. Create Value for Users

2. Act in the Long-Term Interests of Sporty 

3. Focus on Product Improvements & Innovation 

4. Be Responsible 

5. Preserve Integrity & Honesty 

6. Respect Confidentiality & Privacy 

7. Ensure Stability, Security & Scalability 

8. Work Hard with Passion & Pride

Remote 30 min Aptitude Test

Remote screening with our Talent Acquisition Team

Remote interview loop with 2x Ops Team Members (30 mins each)

Document verification

24-72 hour feedback loops throughout the process

The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.

Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.