Customer Care Associate

New York, NY
Customer Care
Full-time

Spreemo is a fast growing, Manhattan-based company developing a healthcare communication platform that connects doctors, patients and insurance companies. We’re seeking a full-time Client Relations Associate to join our dynamic team.

At Spreemo, we strive to give our customers the best possible experience whether it is over the phone, on the web or in person. A Client Relations Associate at Spreemo is on the front lines in helping our clients deliver the best healthcare possible. You will be a highly engaged advocate of our values of quality medical services, price transparency, and the use of technology to achieve greater efficiencies. A strong work ethic, communication skills and high levels of empathy are important to this position. The ideal candidate is ready to take on a variety of responsibilities. There is so much to learn in the world of healthcare. Quick learners will excel in this position.

About the Position

    • Learn the ins and outs of diagnostic study scheduling and the business processes behind radiology centers and workers’ compensation insurance.
    • Serve as the primary point of contact via phone and email between MRI centers, doctors, patients and insurance companies.
    • Gain a deep understanding of our diagnostic services and the technology behind it in order to help our clients fulfill their needs.
    • Channel customer insights to our product, sales and engineering teams to improve our technology and the customer experience.
    • Fast-paced and constantly evolving.

About You

    • Energetic, kind, sincere and patient
    • Strong communication skills
    • Excellent organizational skills
    • Eagerness to learn
    • Enjoy a fast-paced environment
    • 4-year college degree
    • Customer Service experience a plus

ABOUT US:

Spreemo is developing a progressive, web-based platform to connect doctors, patients and insurance companies. Our technology enables better patient care and huge cost savings for the healthcare industry. Our mission is to enable superior health services by leveraging technology to create transparency of both quality and outcomes. Spreemo is headquartered in Manhattan, NY. We offer competitive compensation, health insurance, a young and friendly work environment and monthly happy hours. We work hard to create an environment where our team will flourish. Key employees will have tremendous opportunities to take on increased responsibilities and grow professionally with Spreemo.

Requisition Number: SPIND1