Customer Success Specialist, Mandarin and English Speaking

Remote - Germany / Leighton Buzzard, UK / Berlin / Wunstorf / Remote - Turkey / Remote - Europe
Supply Chain – Fulfillment Operations /
Full-Time /
Remote

Submit your application

  • Which location are you applying for?
  • LinkedIn profile

    Your full LinkedIn profile will be
    shared. Learn more

  • File exceeds the maximum upload size of 100MB. Please try a smaller size.

  • Pronouns


    • Let Spreetail know what pronouns you use so that they can address you correctly.

Links

Location

  • Where are you currently located at?

account manager

  • What is your account manager experience?
  • Do you have any 3PL/logistics experience?

Account Manager - German/English Top Skiils

  • What is your notice period?
  • Can you confirm you have the right to work in the UK or Germany (one or the other)?
  • Please describe your experience in supply chain, warehousing, or logistics.
  • What is your experience with customer interfacing (as Customer Service, Customer Care, Success function)?
  • What is your experience working with a portfolio of accounts (managing multiple accounts at the same time) responsible for revenue, volume, financial and operational performance (Plan vs. Actual )?
  • What are your reporting capabilities including invoicing (understand invoices, details, backtrace the data set, due diligence Actual regular monitoring?
  • Do you understand Service Level Agreements, Customer Contracts, filtering customer requests, matching with SLA, upselling additional services where necessary?
  • Do you have the ability to run weekly, and quarterly business review meetings?
  • Do you have the hands-on mentality to deep dive into the root cause of issues (talk to operations, finance, etc.)?

Mandarin

  • Can you speak fluent Mandarin?

Are you fluent in English?

  • Are you fluent in English?

Demographic Survey


    Privacy Policy