Customer Service Specialist

New Delhi
Channels – Customer Experience /
Contractor /
Remote
We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

How you will achieve success:

    • Communicate directly with our customers via phone and email. 
    • Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
    • Drive innovative and creative solutions to protect revenue. 
    • Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
    • Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

What experiences will help you in this role:

    • Critical thinking without losing sight of the details.
    • Accepting open feedback and accountability.
    • Ability to multitask and prioritize effectively.
    • Accuracy in typing.
    • Proven track record of effective time management skills.