Solution Architect
Canada / USA
Client Experience – Client Solutions /
Full-time /
Remote
The Company
Simply put, SpryPoint provides Smart Solutions for Smart Utilities.
Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.
In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.
At SpryPoint, we’re powering the future of utilities with smart, cloud-based solutions. Since 2011, we’ve been at the forefront of helping utilities across North America transform their operations with cutting-edge software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their customers.We’re looking for an experienced Solution Architect to join our team and help us exceed customer expectations. As a key player in our organization, you’ll work closely with utility clients to design, implement, and optimize enterprise solutions that address complex business needs.
What You’ll Do:
- Partner with clients to align their business goals with SpryPoint’s best-in-class solutions
- Lead discovery sessions, process reviews, and integration designs to deliver tailored solutions
- Ensure high-quality implementations by conducting audits, reviewing documentation, and providing feedback on process designs
- Oversee system configuration and provide input on training and testing materials
- Maintain and update project documentation, including issue logs, configuration guides, and test cases.
What We’re Looking For:
- 3+ years of experience in implementing enterprise utility software, particularly Customer Information Systems (CIS)
- Proven ability to map processes and manage large process mapping projects
- Experience with Mobile Field Management (MFM), Work Order & Asset Management (WAMS), and Customer Engagement Portals is a plus
- Familiarity with analyzing large data sets is a bonus.
Technical Skills:
- Strong understanding of relational databases and SQL
- Knowledge of Reporting & Business Intelligence platforms is a plus
What You’ll Bring:
- The ability to work under pressure while managing multiple priorities
- Excellent communication skills, with a talent for presenting complex concepts clearly
- A passion for learning and staying ahead of the curve in a rapidly changing industry
- Strong interpersonal skills, with the ability to build relationships and collaborate with clients, senior management, and team members
- A sharp, analytical mind, capable of solving complex problems quickly and efficiently
- In-depth knowledge of implementation methodologies for large-scale software projects.
Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.
Ready to power the future? Let's talk.
Why SpryPoint?
🚀 Remote-first and autonomous working environment with flexible working hours
💰Competitive compensation package
💻 Macbook + $500 towards your home office setup
🏥 Health, dental, vision, and life insurance
🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days
📈 RRSP (Canada) and 401k (US) matching program
🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program
🧳 Annual company events (SpryPalooza!) and team offsites
SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.
