IT Support Technician
Atlanta, GA
Corporate – IT & Info Sec /
Full-Time /
Hybrid
The Company
Simply put, SpryPoint provides Smart Solutions for Smart Utilities.
Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.
In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.
Position Overview
SpryPoint is seeking a skilled and motivated IT Support Technician to join our growing team. This role is key to maintaining a secure, efficient, and user-friendly technical environment for our internal team. You’ll be responsible for providing hands-on support with macOS systems, managing device and identity platforms like Jamf and Okta, contributing to cybersecurity efforts, and collaborating closely with our DevOps team.
This is a hybrid position, with 3 days a week onsite at our downtown Atlanta office.
Responsibilities
- Support new hire onboarding by assisting with welcome activities, laptop setup, and ensuring a smooth first day experience onsite
- Manage onboarding/offboarding processes using Okta, ensuring access is aligned with RBAC and security policies.
- Troubleshoot user access in Google Workspace, VPNs, and other cloud-based platforms.
- Provide Tier 1–2 support for macOS systems, company-issued laptops, and core productivity tools.
- Manage device setup, provisioning, software deployment, and updates using Jamf Pro.
- Troubleshoot hardware/software issues and escalate complex cases as needed.
- Maintain IT asset inventory and enforce a 4–5 year hardware refresh cycle.
- Create and maintain knowledge base articles and technical documentation.
- Provide informal coaching and training to internal users on IT best practices.
- Participate in occasional on-call support for critical go-live or after-hours issues.
Qualifications
- Computer Networking Technology, Computer Information Systems diploma program (or related IT program)
- 3+years experience in desktop support, IT Helpdesk, or similar role
- Atlanta resident - Position is mixed work from home and our office.
- Solid knowledge of macOS operating systems is a plus, but knowledge of Linux, Unix and/or BSD is also acceptable.
- Familiarity with endpoint management solutions (e.g., MaaS360, Intune, Jamf, etc.).
- Familiarity with Okta or other identity and access management platforms is preferred.
- Understanding of basic networking concepts such as IP addressing, DNS, routing, and VPNs.
- Strong problem-solving skills and the ability to troubleshoot hardware and software issues.
- Excellent communication skills and the ability to work effectively with internal users and team members. We expect to learn from you too!
- Self-driven, eager to learn, ability to work independently, willing to collaborate, and able to adapt to changing business priorities.
Ideal Candidate
- You have hands-on experience with macOS or Linux and are comfortable troubleshooting both software and network-related issues.
- You have an understanding of scripting and are excited to gain more practical experience in bash, zsh and python.
- You’re detail-oriented, highly organized, and enthusiastic about contributing to hardware and inventory projects.
- You’re motivated to learn new technologies, particularly in network support, user management, and systems administration.
- See something, Say something! We aren’t perfect, but we strive for continuous improvement. If you have an idea for making things better we want to know.
Our Hiring Process!
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:
👋 Stage 1: 30-minutes Recruiter Interview
We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.
🧑💻 Stage 2: Take Home Assignment
We use TestDome for our assignment, and it needs to be completed in one sitting. It includes multiple-choice and practical troubleshooting questions related to IT support scenarios. We’re not looking for perfection - what matters most is how you approach problem-solving and think through technical issues.
👥 Stage 3: 45-minutes Interview
If the assessment goes well, you'll move on to the technical interview. You'll get to meet our IT Manager & IT Operations Lead. This is a great opportunity to discuss your career goals and high-level technical experience, and to learn how we can support your growth and aspirations. This is a great chance to showcase your technical skills and see if there’s a strong team fit.
👥 Stage 4: Final 30-minutes Culture Interview
This is a great opportunity to share your career goals and learn more about how we work across teams. It’s also a chance for us to get to know you and see if there’s a strong overall fit. You’ll likely get a quick tour of the office while you're here too!
🚀 Stage 5: References/Offer
We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!
Why SpryPoint?
🚀 Autonomous working environment with flexible working hours
💰Competitive compensation package
💻 Macbook + $500 towards your home office setup
🏥 Health, dental, vision, and life insurance
🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days
📈 RRSP (Canada) and 401k (US) matching program
🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program
🧳 Annual company events and team offsites
SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.
