Solution Architect Team Lead
Canada / USA
Client Solutions – Client Solutions /
Full-Time /
Remote
The Company
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.
Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.
Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join us in transforming an essential industry that powers communities across the Americas.
The Role
We are looking for an experienced Solution Architect Team to exceed our customers' expectations. The successful candidate will split their time between managing and mentoring team members, and working directly with our utility customers to implement cutting-edge enterprise applications.
The Solution Architect Team Lead will play a crucial role in working with clients, managing people and contributing to best practice, and working with the other Team Leads to define implementation best practices.
Responsibilities
- Define goals and objectives for direct reports that align with the overall strategic direction Sprypoint and perform regular 1:1 meetings with direct reports to monitor performance and goals and provide timely feedback.
- Enforce quality control processes and perform regular audits to ensure following best practices and quality of work.
- Work with the Implementation Manager and other Team Leads to develop, update and maintain best practices documentation.
- Ensure people are delivering as required to meet utilization targets; Work with Project Managers, Service Delivery Management to ensure resources and tasks are assigned to the appropriate resources to ensure project milestones are met.
- Assist in the implementation of SpryPoint applications. This involves owning the practice of designing, describing, and managing the SpryPoint solution to match the specific client’s business problems.
- Support the creation and maintenance of best practices documents for system configuration, testing, and overall system design
- Assist in the creation of customer-specific training documents
- Maintain project-related documentation including issues logs, configuration guides and test cases; And document issues encountered during the testing and acceptance phases
Qualifications and Competencies
- 3+ years of experience implementing enterprise utility software, specifically with utility Customer Information Systems (CIS)
- Proven ability to mentor, coach and provide feedback to direct reports.
- Experience with Mobile Field and Workforce Management (MFM & MWM), Work Order & Asset Management (WAMS) and Customer Engagement Portal experience
- Strong written and verbal communication skills, and a proven ability to present information clearly and concisely.
- Ability to map processes and have worked in a large process mapping project.
- Strong understanding of relational databases & SQL in particular
- Experience working with Reporting & Business Intelligence Platforms
- Deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others is a plus
- Ability to travel up to 30% of the time
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Ready to Expect More? SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
To maintain SOC 2 compliance, all final candidates will complete a background check and identity verification.
