Director, Professional Services
Canada / USA
Client Solutions – Client Solutions /
Full-Time /
Remote
The Company
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.
Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.
Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join us in transforming an essential industry that powers communities across the Americas.
The Role
The Director, Professional Services (Client Solutions) is a strategic leader responsible for overseeing and driving the growth and effectiveness of our portfolio with our largest projects and clients. This role leads a team that delivers exceptional consulting and implementation services to our clients, ensuring high levels of client satisfaction and fostering long-term partnerships. The Director, Professional Services is ultimately accountable for delivering exceptional results related to services revenue, margin, implementation satisfaction, and team retention.
What you'll do:
- Leadership and Strategy:
- Develop and implement the strategic vision for the portfolio, aligning with Sprypoint’s overall goals and objectives.
- Lead, mentor, and manage team leaders, project managers, solution architects, and implementation specialists; Foster a culture of excellence, innovation, and continuous improvement within the team.
- Collaborate with the Center of Excellence (PMO, Methods & Standards, Training & Enablement) to drive methodology, implementation playbooks, operations, and develop and implement training and development programs for the team.
- Partner with Business Operations, drive resource management and manage the Client Solutions budget, including resource allocation, financial forecasting and planning, and cost control.
- Drive thought leadership and contribute to the company’s position as an industry leader through participation in industry events, conferences, and publications.
- Oversee the delivery of high-quality consulting and implementation services to clients; And work closely with other departments, including Sales, Product Management, and Client Success, to ensure alignment of goals and seamless execution of client projects.
- Build and maintain strong relationships with clients, serving as a trusted advisor and escalation point for complex issues, and participate in key client touchpoints such as onsite project kickoff meetings and monthly project steering committee meetings, and onsite go-lives.
- Support the Advisory Services (Services, Sales) team in pre-sales activities, including proposal development, scoping, pricing, SOW development, and contract negotiations.
Client Engagement:
What We’re Looking For:
- Proven track record of successfully leading, managing, and scaling a Professional Services organization ($5M+ P&L, 25+ team members) through rapid growth and change.
- 5+ years of experience managing Professional Services teams within a software company.
- Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.
- Excellent client management and relationship-building skills, with a focus on delivering exceptional client experiences.
- Solid understanding of Enterprise software solutions, implementation methodologies, and project management principles.
- Strong financial acumen and experience in managing budgets and resources effectively.
- Exceptional communication, negotiation, and presentation skills.
- Ability to travel up to 30% of the time
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
