In this role, You will be responsible for Managing Enterprise Process Management activities to ensure implementation of sector requirements, and identify improvement opportunities that contribute to achieving short and medium-term strategic objectives within defined key performance indicators, agreed budgets, and approved policies and procedures.

 

Ensure the continuous improvement and upkeep of the STA excellence model.

 

Create and update the STA Policies & Procedures Manual and associated improvement plans.

 

Oversee the submission, review, and implementation of Policy & Procedure Change Requests.

 

Evaluate the maturity of processes and recommend areas for improvement.

 

Collect, analyze, and report on performance indicators and Service level Agreements (SLAs).

 

Lead initiatives aimed at improving process efficiency and effectiveness based on assessment results and performance data.

 

Perform other activities as and when required.