Director, Enterprise Client Services
United States
Client Services – Client Services- Client Services Management /
Full-Time /
Remote
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
StackAdapt is hiring a Client Services leader for the Enterprise revenue organization. Reporting to the SVP of Client Services, the Director of Enterprise Client Services will oversee a global team of Account Managers and Platform Strategists. This individual will partner closely with the VP, Enterprise to devise and implement a multi-year plan to grow the Enterprise business at StackAdapt.
StackAdapt is a Remote-First company and we are open to candidates located in North America.
What you'll be doing:
- Oversee the global Enterprise Client Services team across Account Management and Platform Strategy to scale the Enterprise business
- Take a proactive approach working with Brands, Agencies, and Holding Companies in planning and scaling the business to achieve high growth plans and optimal performance
- Drive vision and purpose and take a multi-year view in decision-making, strategy and execution.
- Fully own the client support structure and portfolio product needs along with translating the needs of our clients and informing our product strategy
- Ensure the management team is aligned in assigning accounts and planning the organization for the long term
- Proactive in attracting and retaining top talent and ensuring the development of talent at all levels within the team.
- Unblock and resolve issues that are impacting the team’s ability to hit goals by collaborating with cross-functional leadership and optimizing processes
- Design organizational measurement metrics, scorecards, and business reviews to ensure teams are delivering against critical milestones and KPIs
- Partner with sales enablement teams to design effective learning and development programs for all functions in the team.
We'll be reaching out to applicants that have:
- Extensive media experience and programmatic knowledge
- Experience working with enterprise level customers across both brands and agencies
- Extensive experience in client services, account management and programmatic strategy
- 10+ years of strong people management experience
- A natural leader and motivator of people with a collaborative team approach
- Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups
- Proven ability to Identify business and organizational Improvement opportunities and develop strategies to capture those opportunities
- Execute in a growing fast-paced environment
- Ambition to develop and grow
- Excellent influencing and negotiation skills
- Highly organized with strong attention to detail
- Huge bonus if you've used StackAdapt!
StackAdapters enjoy:
- Competitive salary
- 401K matching
- 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
- Access to a comprehensive mental health care platform
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
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