Account Manager, UK
United Kingdom
Client Services – Client Services - Account Manager /
Full-Time /
Remote
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
Managing clients in the South West of England, you will report to the Manager of Client Services and take on a vital role in fostering post-sales client relationships. Your responsibilities will include overseeing user adoption of the StackAdapt platform, managing campaigns, and identifying revenue opportunities to grow our accounts. Working closely with your Sales Manager and cross-functional teams, you will strive to maximise our customers' campaign ROI while ensuring their satisfaction with our services.
StackAdapt is a Remote-First company.
Occasional travel may be required.
What you'll be doing:
- Act as the main point of contact for your portfolio of clients within your region across a wide range of verticals.
- Utilize your understanding of Agency/brand/campaigns to ensure objectives and goals are met.
- Maintain a strong focus on Customer Retention Rate and Net Revenue Retention Rate to achieve a quarterly target.
- Conduct in-person and virtual meetings, presentations and Quarterly Business Reviews with clients.
- Host regular training and education sessions with your clients.
- Regularly report on campaign performance, KPI optimisation, and strategic solutions.
- Set up and manage traffic advertising campaigns on the StackAdapt DSP, including third-party tag implementation and pixel creation/troubleshooting.
What you'll bring to the table:
- Experience working with clients throughout the UK market across multiple verticals
- In-depth knowledge of programmatic and media buying
- Proficient in presentation skills for clients
- Experience running Google AdWords, Facebook Ads, or executed through a DSP as a self-serve user
- Proven track record in managing client relationships and growing revenue
- The ability to understand and communicate technical concepts and platform-based knowledge
- Flexibility to travel occasionally to meet with clients within their region
StackAdapters Enjoy:
- Competitive salary
- Private Medical Insurance cover
- Auto-enrolment into the company pension scheme
- Work from home reimbursements
- Coverage and support of personal development initiatives (conferences, courses, etc)
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Our social and team events (virtually!)
- Take part in our walk and wander policy and work anywhere in the world for up to 90 days a year
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
#LI-Remote
