Director, Performance Services

United States
Global Client Services – Global Client Services - Performance Services /
Full-Time /
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

The Director of Performance Services will lead a team of Performance Specialists to develop rigorous measurement and optimization strategies to maximize campaign performance across a variety of channels and marketing objectives. You will create a center of excellence in trading and optimization, and provide consultation to Sales, Account Management, Product, Marketing, and a select number of high-profile accounts.

Success in this role will require deep platform expertise, and the ability to explain complex concepts to diverse audiences and stakeholders. Reporting to the Vice President of Client Services, you will provide thought-leadership on measurement and optimization and partner with Product and Marketing to effectively deliver industry-leading solutions to market.

The ideal candidate for this role is highly data-driven, customer-focused, and passionate about driving great results for clients. They will create industry-leading measurement and optimization strategies, drive revenue growth, and demonstrate thought-leadership inside and outside the company. Success in this role will require adaptability, creative problem-solving, and a growth mindset.

StackAdapt is a Remote First company. We are open to candidates located anywhere in the United States or Canada for this position.

What you'll be doing:

    • Lead, develop, and inspire a team of Performance Specialists to deliver industry-leading measurement and optimization best practices
    • Consult with Sales and Client Services to create durable growth strategies that deliver on the client’s goals and objectives
    • Create programmatic buying frameworks, optimisation strategies, and advanced measurement solutions for a variety of client objectives, working with other industry solutions and partnerships, as needed.
    • Develop trading and optimization best practices, including training collateral and internal resources; define the future of the trading discipline for the company and programmatic ecosystem
    • Partner with Product to prioritize features and enhancements that  improve the platform and maximize results for customers
    • Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders
    • Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement

What you'll bring to the table:

    • 8 years of leadership experience in client-facing roles focused on campaign management, trading, optimization or analyticals
    • A natural leader and motivator of people with a collaborative, remote team approach
    • Excellent written and verbal communication skills
    • Proven track record leading working across organizational boundaries to get things done
    • Demonstrated ability to bring teams together to solve complex problems
    • Compelling ability to tell stories from data
    • Track record of building strong relationships with internal and external stakeholders
    • Highly organized with strong attention to detail
    • Energized by problem-solving under pressure
    • Insatiable curiosity for how things work and a passion for continuous improvement
    • Media experience, including programmatic trading experience, is highly preferred.

StackAdapters enjoy:

    • Highly competitive salary + commission structure
    • RRSP/401K matching
    • 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
    • Access to a comprehensive mental health care platform
    • Health benefits from day one of employment
    • Work from home reimbursements
    • Optional global WeWork membership for those who want a change from their home office
    • Robust training and onboarding program
    • Coverage and support of personal development initiatives (conferences, courses, etc)
    • Access to StackAdapt programmatic courses and certifications to support continuous learning
    • An awesome parental leave policy
    • A friendly, welcoming, and supportive culture
    • Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising