Junior Client Success Manager
United Kingdom
Global Client Services – Client Success /
Full-Time /
Remote
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
You’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with the Growth Sales Team, Client Service support teams, and other cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB / Programmatic media buying experience to recommend optimizations to clients for their campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company, we are open to candidates located anywhere in the UK.
What you'll be doing:
- Act as the main point of contact for your portfolio of clients across a wide range of verticals
- Advise clients on effective campaign strategies within the StackAdapt platform
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic recommendations and optimizations to meet identified KPIs
- Onboard new clients to the Stackadapt platform, providing them with adequate training, support and resources to be fully self-serve
- Drive retention and growth by helping clients maximize their usage of StackAdapt’s capabilities
- Resolve customer inquiries; ensuring that questions and issues are addressed within established SLAs
- Assist in the creation of Support documentation for frequently experienced challenges
What you'll bring to the table:
- 2+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
- Experience running Google Tag Manager (GTM), Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
- Proven success in managing client relationships and delivering service excellence
- Focus on retaining accounts and growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Exceptional communication, critical thinking, and analytical skills
- Proven ability to manage multiple, competing priorities simultaneously
- Experience providing training and explaining concepts to clients who have different levels of knowledge of programmatic advertising
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
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