StackHawk - Customer Success Manager

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5+ yr Exp as a Customer Success Manager

Do you have 5+ years in a customer success, account management, or client‑facing role within a technology‑driven environment (recurring‑revenue/subscription experience preferred).✱

Customer portfolio management

Have you previously managed customer portfolios of at least 50 accounts?✱

Legally authorized to work in the US?

Are you legally authorized to work in the United States without sponsorship?✱

AI Background

Have you worked with AI-powered products or used AI/automation tools (e.g., product analytics, customer health scoring, workflow automation) in a customer-facing capacity? If so, please list the AI tools you are familiar with.

Problem Solving

Have you directly helped a customer solve a technically complex problem by understanding their architecture, tooling, or deployment process? Please describe in 1-2 sentences.

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status

Customer Success Manager - AI Strategy