Onboarding Engineer/Resident Solutions Architect

India /
Customer Value Solutions – Customer Success /
/ Remote
About Starburst

Starburst is the analytics engine for all your data. We provide the fastest, most efficient analytics engine for your data warehouse, data lake, or data mesh. We’re on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. Starburst queries data across any database, making it instantly actionable for data-driven organizations. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.

Though Starburst has achieved a unicorn status and raised $414M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning!  We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the role

We are expanding the way we support our customers seeking to grow both our onboard engineering and architecture capabilities. This role will be critical to effectively helping our customers deploy Starburst in their production environment and realize the value of the Starburst platform. 

In this role, you’ll be expected to understand customers’ current state and help get them to their future state architecture. You will be expected to execute against a scope of work that a customer has contracted against, from tuning JVMs for high performance to customizations to architectural planning. You’ll also collaborate with a Technical Account Manager and Account Executive to elevate key findings and skillfully advise customers on projects that will help them achieve their business goals.

We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are all useful technical skills. Equally important are strong communication skills and the ability to function in a fast-paced dynamic environment when needed. Starburst leverages Trino which encompasses a wide range of technologies, and most important is the desire and ability to learn.

Please note that this role is dedicated to supporting one of the following timezones:
• US Eastern Time 
• US Pacific Time


    • Assist and guide customers in the implementation of Starburst from initial infrastructure and security setup to validation. 
    • Actively juggle multiple customer onboardings and carefully track time and effort commensurate with budget and margin goals
    • Project manage the installation of Starburst, managing timelines, and proactively diagnosing and resolving unforeseen technical obstacles 
    • Be the expert in Starburst Enterprise and guide and direct our customers to ensure they make the best technical decisions to achieve scale and performance goals
    • Architect technical solutions to meet customer's business objectives
    • Burn down technical backlog is prioritized by customers
    • Meet with customers on a regular cadence to review, plan and prioritize workload
    • Explore integrations and extensions of Trino with customers
    • Diagnose and resolve unforeseen technical obstacles
    • Act as a liaison between customers and other teams to assist in the resolution of key issues, bugs, and requirements for customers

Valuable Expertise:

    • Proven track record of implementing customers and adhering to time-to-value metrics
    • Project and time management 
    • Setting up and tuning distributed processing engines
    • Analyzing code and using ad-hoc tests to troubleshoot complex issues
    • Hadoop (specifically HDFS and Hive)
    • Docker and Kubernetes
    • Cloud technologies (AWS, Azure, GCP, OpenShift)
    • Security: Authentication (LDAP, Kerberos); Authorization technologies (SSL/TLS)


    • Authentication (LDAP, Kerberos)
    • Authorization technologies
    • SSL/TLS


    • Java
    • Bash
    • Python
    • SQL

At Starburst, we’re constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax! 

Headquartered in Boston, MA with offices in Warsaw, London, Palo Alto and Tel Aviv and employees across Europe and the Americas, we are committed to hiring where the talent is.  

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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