Community Director

Los Angeles, California
Community
Full-time, salary
We're a young company that's growing fast and needs people who can keep up. Above all else, we value respect, integrity and productivity in our team members.

Starcity is a lifestyle brand which provides beautifully designed co-living communities in major cities, and we're on track to welcome thousands (and one day millions) of customers to our communities over the coming years. We have awesome backers including Y Combinator, Bullpen Capital, NEA, Social Capital, Index Ventures and have been featured in notable publications like The New York Times, Business Insider, San Francisco Chronicle, Silicon Valley Magazine, TechCrunch and many more.

We're currently looking for a stellar Community Director (commonly referred to as a general manager) to help establish and support our new community in Venice, Los Angeles.

Responsibilities

This is a property management and hospitality role that promotes Starcity’s mission of providing exceptional member experiences and a hassle-free home life. You will oversee all operations within the community, maintaining the standards and expectations set forth for our member experience, facility maintenance, and service fulfillment. The position ensures that the building is fully operational and all processes run smoothly.

Member Experience (Residents)

    • Manage all community operations to ensure highest level of member satisfaction.
    • Provide and maintain exceptional service standards for every member touch point.
    • Ensure all member requests are fulfilled and done so in a timely fashion.
    • Collect data and analyze member engagement. Create revenue reports.
    • Oversee member move-ins and move-outs
    • Ensure proper CRM notes are taken, and create strategies to tailor experiences to the individual needs and interests of community members.
    • Mitigate conflicts between members, resolve friction points with the product, and immediately address any member complaints.

Sales

    • Tour all applicants and interested parties.
    • Manage relations with Corporate Partners.
    • Market and optimize revenue for additional services.

Vendor Management

    • Manage Facilities and Housekeeping vendor team to maintain highest standards of cleanliness, safety and service fulfillment.

Budgeting

    • Track building operational expenses.
    • Manage event programming and room turnover budgets.

Event Planning and Production

    • Create event strategies that connect members, support their collective interests, and help engage with the neighborhood at large.
    • Plan and oversee production of weekly events.

Neighborhood Partner Management

    • Connect and develop rapport with local neighborhood organizations and non-profits.
    • Galvanize support through the membership base for all neighborhood partners.

About You

    • You are kind, optimistic, curious, empathetic, self-aware, and most importantly, have integrity.
    • You’re a driven and motivating leader with significant experience in hospitality and/or property management.
    • You have a passion for hospitality and customer service.
    • Have a Bachelor’s Degree or equivalent experience.
    • Strong interpersonal and problem solving abilities.
    • Must posses high organizational and time-management skills.
    • Technologically proficient with employee time management tracking systems, Google Docs, spreadsheets, and project management software.
Logistics:

The position is a full-time, salaried role with medical, dental and vision benefits. We hope to have the right candidate join us as early as July 2018. The position is based in the Los Angeles metropolitan area although some occasional travel to San Francisco may be required.

Starcity is an equal opportunity housing provider and employer, and acts in these capacities without regard to race, color, religion, sex, national origin, age, or disability.