Solutions Architect (Flexible Location)

Flexible /
Customer Success Team /
Remote
Stardog, the leading Enterprise Knowledge Graph platform, turns data into knowledge to power more effective digital transformations. Industry leaders including Bayer, Bosch, eBay, NASA, and Raytheon use Stardog to create a flexible data layer that can support countless applications. One of Fast Company's prestigious Most Innovative Companies, Stardog is a fast-growing venture-backed company headquartered in Arlington, VA with a globally distributed team.

Stardog, the Enterprise Knowledge Graph leader, is seeking an experienced Solutions Architect to help customers and solution partners on their implementation journey with our platform. Stardog allows organizations to query, search, and analyze enterprise data, wherever it is, using scalable, cutting-edge Knowledge Graph technology. As a result, the largest companies in the world rely upon Stardog, to include Apple, Morgan Stanley, Bosch, Ericsson, NASA, Bayer, and more. We are rapidly growing and are looking to add a customer-centric, technical professional to deliver world class customer experiences.

This candidate will work in concert with our Customer Success (CS), Sales, Marketing, Solutions Consulting, Engineering, and Product organizations, and leverage their technical competency and client-facing skills to help our clients get the most out of their Stardog experience. If you have a passion for working with customers and solution partners throughout their journey by architecting creative solutions for complex business problems, teaching others how to use cutting edge technology, and supporting them, this is the opportunity for you.

Responsibilities

    • Act as primary technical resource for net-new & existing customers and solution partners, providing hands-on support and know-how, while moving the existing implementation engagement forward and mining for future opportunities
    • Participate in prospect & customer meetings to provide technical expertise
    • Assist prospects by providing hands-on support for evaluation engagements such as pilots, proofs of concept (POC), or proofs of value (POV)
    • Help build reusable artifacts for sales team, including new/custom demos, visualizations, and other tooling
    • Work closely with a small, focused sales team including that of solution partners to support the sales cycle and associated discovery / scoping sessions for implementation services
    • Marshall resources across the Stardog org (i.e., CS, Engineering, Product, Support, etc.) as needed to support customers needs
    • Pitch in wherever help is needed!

Requirements

    • Experienced in enterprise data architecture and modeling for enterprise-level clients
    • Multi-year programming experience, ideally in Java or Python
    • Technically adept in hosting components on at least one of AWS, GCP, and Azure
    • Curiosity to understand our customers and their business problems
    • Facilitation skills mixed with technical acumen and creativity to develop appropriate solutions
    • Comfortable delivering product training to customers and solution partners (physical/virtual)
    • Experience supporting hands-on POCs, evaluations, and implementations with clients
    • A proactive, initiative-driven approach and the ability to work independently 
    • An empathetic and positive attitude with a desire to help our customers and solution partner succeed
    • Results-driven mentality, with a bias for speed and action
    • You are comfortable in an informal, fast-paced environment with high expectations where change is the norm
    • Ability to travel up to 50%
Stardog is proud to be an Equal Employment Opportunity Employer. Individuals seeking employment at Stardog are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any other characteristic protected by law. 

Stardog is proud to be an Equal Employment Opportunity Employer. Individuals seeking employment at Stardog are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any other characteristic protected by law.