Veterans Affairs Claims Workflow Specialist
Vienna, VA
Modern Disabilities Claims – MDC /
Contingent upon award /
On-site
SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business (SDVOSB) delivering a broad spectrum of professional services to the U.S. Government and private sector. Backed by decades of hands-on experience in federal acquisition and procurement, we provide agile, best-in-class commercial solutions that drive mission success.
Our strength lies in our people—especially the veterans whose leadership, discipline, and dedication shape everything we do. At SteerBridge, we don’t just hire talent—we empower it, creating meaningful career paths for those who have served and those who share our commitment to excellence.
SteerBridge Strategies, LLC is seeking an experienced Claims Workflow Specialist (CWS) to support Modern Disability Claims program for the Veterans Benefits Administration (VBA). The CWS plays a vital role in the end-to-end development, adjudication, and quality assurance of Veterans' disability claims. This position involves reviewing, analyzing, and developing claims to ensure accuracy, completeness, and compliance with applicable laws, policies, and procedures. The CWS also serves as a critical Human-in-the-Loop (HITL) element in support of claims process automation, providing expert oversight to validate system-generated outputs and ensure appropriate escalation of complex or ambiguous cases.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) Retirement Plan with matching
- Paid Time Off
- Paid Federal Holidays
Required Skills and Qualifications
- Claims Review & Development: Evaluate Veterans' and Survivor benefits claims and supporting evidence for completeness and eligibility. Identify evidence gaps and gather relevant documentation from internal and external sources, including medical records and military service files.
- Decision Drafting: Prepare well-reasoned, regulation-compliant decisions with clear justifications. Ensure quality and consistency with VA standards.
- Stakeholder Communication: Serve as a point of contact for Veterans and their representatives. Provide clear, empathetic updates and explanations of decisions.
- Human-in-the-Loop Automation: Act as a quality checkpoint within automated workflows by validating data, handling exceptions, and providing feedback to improve automation rules and reliability.
- Regulatory Compliance: Apply federal law, VA policy, and procedural guidance to ensure accurate adjudication. Stay informed on regulatory updates and system changes.
- Case & Data Management: Maintain accurate records in Veterans Benefits Management System (VBMS) and other applicable systems. Track deadlines and ensure privacy (e.g. PII/PHI) and security standards are adhered to.
- Performance & Continuous Improvement: Meet quality and timeliness standards by adhering to performance metrics and deadlines. Actively participate in audits, workflow reviews, and training efforts to drive process improvements and share best practices.
$140,000 - $145,000 a year
A salary commensurate with experience will be offered.
SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
