Customer Analyst (12 month FTC)

London, UK
Marketing – Data Analytics & BI, Pricing, Central Planning /
Fixed term contract /
Hybrid
About the role
As a Customer Analyst you will measure and monitor the value of our customers, provide actionable insights to key stakeholders across teams such as CRM, Campaign Planning, Customer Care, and Product Quality to inform their strategies and day-to-day operations. 

Primary Responsibilities

    • Develop a centralised source of customer base metrics for self-service by stakeholders.
    • Provide insights on the health of Storio’s customer base.
    • Analyse the impact of marketing campaigns and CRM tests on customer retention, and formulate insights and recommendations from multiple data sources.
    • Monitor movements of our customer base in terms of brand consolidations, cross device usage, product cross-sell, and other customer segmentations, and predict their impacts.
    • Provide operational support for marketing campaigns and user research, and seek opportunities to streamline our manual processes.

Experience and Attributes we'd like to see

    • You are proficient in processing and analysing large and complex datasets using SQL, and have experience with version control / Github. Knowledge of Python and/or R are advantageous but not strictly essential.
    • You are proficient in Google Sheets / MS Excel, and have experience creating, or the ability to create user-friendly dashboards, ideally with Looker / LookerML / HEX.
    • You are proactive, autonomous, and are able to network remotely, build relationships and operate effectively within a decentralised community based across different geographical locations.
    • You have a strong sense of responsibility for your work, and a strong attention to detail.
    • You have a university degree in an analytical discipline (e.g. S.T.E.M / Business / Social Science), or have demonstrable analytical thinking and problem solving skills.

What's in it for you?

    • At Storio group, we understand the importance of work-life balance. You'll find opportunities to make the most of our generous annual leave policy, remote working policy, and a versatile hybrid working model. We provide a comprehensive benefits package to all Storio group employees, and you'll discover a warm and inclusive company culture that includes social events throughout the year and a team rich in diversity.
About us
Hello. We are Storio group. A place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations. And where, together, we make joy unforgettable.

We bring our customers’ stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalise their creations to keep for themselves or share as the most thoughtful of gifts.

Every single one of our employees brings something unique to Storio group and leaves a lasting imprint on our work, our culture and our company. Storio group is a place where we can all see and feel the impact of what we do, every day. A career with us is an opportunity to make your mark on our customers’ lives and on your career.

Equal opportunities statement
We are committed to promoting equal opportunities in employment regardless of age, disability, marital or civil partner status, pregnancy or maternity, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible.

Sponsorship
We aren't able to offer sponsorship for this role so please only apply if you have the Right to Work without the need for sponsorship