CRM Operations Lead
Amsterdam, NL
Marketing – Performance Marketing & CRM /
Permanent /
Hybrid
About Us
Are you a CRM Lead who thrives in an e-commerce setting with people and project management experience? Then Storio Group might just be looking for you! This role can be located in either Barcelona or Amsterdam.
Purpose
As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.
Primary Responsibilities
- Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer’s repeat, loyalty and lifetime value
- Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teams
- Lay foundations of operational processes to increase the team’s efficiency and effectiveness
- Own quarterly forecasting and closely monitor ongoing performance throughout the quarter
- Define main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM drops
- Grow, protect and develop the mailable base and that way nurture growth for the channel and customers
- Own deliverability monitoring and reporting
- Closely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departments
Impact and Contributions
- As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.
Experience and Attributes we'd like to see
- 6+ years working experience in CRM in an e-commerce environment
- Solid people management experience
- Strong collaboration and communication skills
- Commercial eye and performance driven
- Problem-solving and analytical skills
- Strong project management skills, effectively managing multiple projects across departments.
- Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc.
- Enthusiastic team player with “let’s go for it!” mentality, used to working in a fast-paced e-commerce, international environment.
- Excellent written and verbal skills in English.
What's in it for you?
- At Storio group, we understand the importance of work-life balance. You'll find opportunities to make the most of our generous annual leave policy, remote working policy, and a versatile hybrid working model. We provide a comprehensive benefits package to all Storio group employees, and you'll discover a warm and inclusive company culture that includes social events throughout the year and a team rich in diversity.
About us
Hello. We are Storio group. A place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations. And where, together, we make joy unforgettable.
We bring our customers’ stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalise their creations to keep for themselves or share as the most thoughtful of gifts.
Every single one of our employees brings something unique to Storio group and leaves a lasting imprint on our work, our culture and our company. Storio group is a place where we can all see and feel the impact of what we do, every day. A career with us is an opportunity to make your mark on our customers’ lives and on your career.
Equal opportunities statement
We are committed to promoting equal opportunities in employment regardless of age, disability, marital or civil partner status, pregnancy or maternity, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible.
Sponsorship
We aren't able to offer sponsorship for this role so please only apply if you have the Right to Work without the need for sponsorship
