IT Technician

Baltimore /
Engineering /
Full-time
StraighterLine is an innovative online educational platform that helps solve the #1 issue facing students today – the skyrocketing cost of college.  

Do you want to be a part of a company that drives the direction and future of education? Do you want to pave the way and know that you are fundamentally changing people’s lives?  Do you want to join a vibrant team that is passionate about their mission?
 
Did you answer yes to the above questions? Are you ready for a unique challenge? Then this is the job for you!
 
Our ideal candidate will ensure consistent and efficient operation of technology infrastructure and assets by proactively identifying and resolving technical issues, clearly communicating with internal customers and finding creative solutions to difficult problems.

Goals of the Position:

    • Manage and monitor office network equipment and infrastructure, including VPN and remote access
    • Create accounts and configure hardware as part of onboarding process for new team members
    • Manage user accounts and system access for internal staff
    • Manage and support VoIP phone systems for internal staff
    • Respond to Tier 1 Help Desk requests from internal customers
    • Manage and monitor internal assets to ensure accurate inventory records
    • Work with technology vendors to identify and implement solutions

The best candidate will be able to:

    • Identify, prioritize and resolve a wide range of technical issues for internal customers
    • Manage and prioritize multiple tasks and projects to deliver within deadlines
    • Clearly document tasks, policies and processes with strong attention to detail
    • Clearly and efficiently communicate technical information, both verbal and written, to a wide range of end users

Required Skills, Education, and Experience:

    • 4+ years of prior relevant experience
    • Strong customer service and troubleshooting skills
    • Excellent communication skills, both oral and written
    • Workstation provisioning and management
    • Windows administration
    • OSX administration
    • VoIP phone system administration
    • Network infrastructure management, both wired and wireless
    • VPN management
Recognized by Fast Company as one of the “10 Most Innovative Companies in Education,” the New York Times, Inside Higher Ed and more, StraighterLine's innovative courses and relationships with colleges makes higher education affordable again.