Technical Writer [Remote]

San Francisco /
Growth Team /
Full-Time
About StreamNative
StreamNative is helping organizations build the next generation of messaging and event streaming applications. We do this by offering Apache Pulsar and StreamNative’s ‘products as a service’.  

About the Role
The StreamNative team is growing! We are looking for a technical writer with proven experience writing and editing technical content for software developers, architects, and operational support personnel. If you can transform technical content into a must-read and are adept at translating complex technology to meet the user’s needs, this could be a great fit. 
In this role, you will develop technical content for our open source community and StreamNative customers, including product and feature documentation and course content for instructor-led and self-paced training. You will author and edit content that covers the architecture, design, deployment, development, management, and troubleshooting of Apache Pulsar software and StreamNative products.

Responsibilities:
-Plan, create, and update concepts, procedures, and reference content for Apache Pulsar software and StreamNative products.
-Perform audience analysisTranslate technical content into user-centered documentation.
-Apply content design, structured authoring and user experience knowledge
-Write about technical subjects clearly and concisely
-Develop effective working relationships with subject matter experts 
-Influence the design of products and processes 
-Creatively use instructional design strategies to develop real-world and use case driven learning content that drives adoption of Apache Pulsar.
-Develop e-learning coursesDevelop graphic elements for e-learning (pictures & video). 
-Record and edit audio for e-learning narration. 
-Create content for the training website.
-Create test questions, activities, and exercises.
-Work with appropriate internal and external stakeholders to develop, maintain, and revise course content and other learning content. 
-Interact with geographically diverse subject matter experts and project teams
.

Basic Qualifications
-Bachelor’s or master’s degree in technical writing, technical communication, instructional design, learning design and technology, or a related field
-5+ years working in a software development environment.
-5+ years developing technical product documentation, preferably for open-source software products
-Minimum 4 years of instructional design and LMS experience

Preferred Qualifications
-Experience developing applications with Apache Pulsar and Apache BookKeeper or related technologies.
-Development experience using  Java, C#, C++, Go, Python programming languages.
-Experience with structured authoring and C/CMS systems is preferred
-Demonstrated experience with Camtasia, Captivate, Articulate, 360Learning, and/or other documentation and training development tools is a plus

We are proud of the team we’re building. We're committed to equal opportunity employment -- and beyond. We believe diverse experiences and perspectives build a stronger team and a better product. We welcome fresh perspectives and challenge our own assumptions to make StreamNative better. The more inclusive we are as a company, the better we can serve our customers.

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