Manager, Learning Services

San Francisco, CA
G&A – Services
Full-Time
StreetLight Data, the pioneer in Big Data for mobility, is revolutionizing transportation and urban planning to help the world better deploy infrastructure and adapt to new forms of mobility. From legacy systems to ride sharing and bike sharing to autonomous vehicles, our platform powers 1,500+ mobility projects every month for government and private clients, and we're just getting started.

StreetLight Data is seeking a Manager of StreetLightEDU, a new position created to build and manage the content and processes to support rapid and successful onboarding of new employees, sales training and employee education on the transportation planning industry, StreetLight products, solutions, and internal processes.

In addition to owning the internal learning management system and orchestrating the development and rollout of training materials in collaboration with internal subject matter experts on everything from traffic engineering, transportation planning, sales training and professional development, the StreetLightEDU manager will work closely with learners, managers and content developers to drive adoption of the learning resources, monitor outcomes, and identify ongoing improvements. This position benefits from a background in transportation planning or related fields, and reports to the Director of Special Projects and Services - a great opportunity for someone with a few years of technical experience in the transportation planning field to leverage their knowledge within our organization. The successful candidate may be based in either of our San Francisco, CA or Richmond, VA office.

Key Responsibilities:

    • Understand the StreetLight organization, learning constituencies, and management needs
    • Own the MindTickle platform, StreetLight’s online learning management system (LMS), including managing the content repository and user administration, providing expert guidance to internal content developers and developing courses on select topics with the support for SMEs
    • Drive the adoption of MindTickle internally for training by supporting course development and usage by learners and managers
    • Implement a model and process for managing a content maintenance cycle to keep content fresh and encourage continuous process improvements for StreetLightEDU
    • Work across the organization and within departments to identify high priority training requirements
    • Develop and manage the delivery of new content at a consistent pace to meet the needs of key constituents in Sales and company-wide
    • Collaborate with SMEs (subject matter experts) to deliver new online training courses by leveraging their existing content or developing new content
    • Supporting SMEs using MindTickle to become independent, high quality content developers
    • Screen and manage new and ongoing customer relationships with Academic customers, offered free access to StreetLight Insight to promote transportation research and educate new generations of transportation planners on our big data solutions
    • Collaborate with marketing teams to find ways for internally developed content to support external marketing initiatives,and vice versa
    • Travel from time to time to other StreetLight Data offices as needed

Skills & Qualifications:

    • BS or equivalent in transportation planning, transportation engineering or related field
    • 2 to 5 years of work experience in transportation planning or related field
    • Proven track record of effectively communicating complex concepts to internal or external audiences through presentations and reports
    • Demonstrated experience collaboratively working on teams with SMEs to deliver projects to schedules; experience in Agile Development methodologies a plus
    • Very strong communications skills, including verbal, written and visual communications
    • Experience using a wide-range of content development technology platforms including Microsoft Office applications, video creation and editing, graphic design a plus
    • Experience developing education and training materials a strong plus
    • Experience with knowledge management, information architecture or design of information systems a strong plus
    • Experience working with MindTickle or other Learning Management System (LMS) a strong plus
    • Experience in a customer-facing role a plus