IT Support specialist
Warsaw
Engineering โ Infrastructure /
Permanent /
Hybrid
Stuart is a sustainable ๐ฑ last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.
Our Mission ๐
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet todayโs environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Our motto: โMake every delivery a moment all of us can truly celebrate!โ More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 550+ employees with 90+ nationalities working across France ๐ซ๐ท, Italy ๐ฎ๐น, Poland ๐ต๐ฑ, Portugal ๐ต๐น, Spain ๐ช๐ธ and the U.K. ๐ฌ๐ง
Itโs the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision ๐
As part of the IT Support team, this role provides IT technical assistance and support to end users, resolving hardware and software issues, reviewing application access, and assisting in other aspects from front desk and escalating complex cases to seniors to their specialists.
It also collaborates with the rest of the IT area on shared security functions and the implementation of certain projects.
What will I be doing? ๐ค
- Responsibilities:
- End-User Support:
- Respond to user inquiries and provide technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve technical problems remotely or in person.
- Hardware and Software Maintenance:
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Perform hardware upgrades and software updates as needed.
- User Account Management:
- Create, modify, and deactivate user accounts.
- Manage access permissions and security settings.
- Network Troubleshooting:
- Diagnose and resolve network connectivity issues.
- Assist in the setup and configuration of network devices.
- Documentation:
- Maintain accurate and up-to-date documentation for IT systems, configurations, and procedures.
- Create user guides and knowledge base articles.
- Remote Assistance:
- Provide remote support to users working in different locations.
- Utilize remote desktop tools to troubleshoot and resolve issues.
- IT Asset Management:
- Keep track of IT assets, including computers, peripherals, and software licenses.
- Assist in the inventory management of hardware and software.
What do we need from you? ๐
- Associate degree and/or certifications in Information Technology, Computer Science, or related field.
- Proven experience as an IT Support Specialist or similar role.
- Knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with hardware components and troubleshooting.
- Good problem-solving and communication skills.
- Customer-focused with strong interpersonal skills.
- Proficient in diagnosing and resolving technical issues.
- Basic understanding of networking concepts.
- Ability to work independently and collaboratively in a team.
- Familiarity with remote support tools.
- Fluent in English and ability to communicate in Polish would be appreciated.
The stuff you want to know ๐
- Work-life balance - hybrid working model ๐ก
- Meal Vouchers (40zล dailyโ) ๐ฅ
- Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks ๐
- Stuart is putting Mental Health Awareness first! Wellness Allowance (150zล monthly) to use in any gym or sport class ๐ง
- Private healthcare provided by Luxmed ๐งโโ๏ธ
- Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) ๐
- Work in an international, dynamic and passionate environment with a company culture focused on learning and development ๐
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their companyโs culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact ๐
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We donโt discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status ๐
Please note: Our Talent Acquisition Team is international coming from across the world ๐ We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you ๐ค
Want to learn more about us? Visit https://stuart.com/about-us/
