Account Management Lead (UK)
London, UK
Revenue – Account Management - U.K. /
Permanent /
Hybrid
Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries.
Our Mission 🚀
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Stuart is a highly diverse and inclusive company of 240+ employees from different nationalities and backgrounds working across France 🇫🇷, Poland 🇵🇱, Spain 🇪🇸 and the UK. 🇬🇧
It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌
The role ✨
As an Account Management Lead at Stuart, you'll do more than manage key accounts; you will lead, develop, and empower a team of talented Account Managers, shaping our expansion and fostering strategic, high-value relationships with iconic high-street brands.
In this pivotal role, you will be responsible for nurturing some of our most important client relationships directly and also for coaching your team to achieve peak performance and drive substantial revenue growth. You will serve as a crucial point of contact within Stuart for impactful cross-functional projects, driving initiatives such as product adoption, maximising client performance across your team's portfolio, and identifying key expansion opportunities for our business.
You will report to the Commercial Director for the UK and be instrumental in defining the future of our delivery partnerships.
You are required to work 3 days/week in our office (Central London).
What will I be doing? 🤔
- Shape and execute strategies to grow revenue and retain clients across the team's portfolio, aligned with company goals.
- Guide the team in building tailored, data-driven plans for their key accounts and delivering engaging presentations, demos, and strategic reviews.
- Set clear KPIs, track progress, and create a high-performance, feedback-driven culture.
- Act as the main point of contact for key cross-functional initiatives, such as promoting new products and identifying growth opportunities.
- Promote a client-first mindset, ensuring strong, long-term relationships with senior stakeholders at client organisations.
- Proactively manage churn risks and implement effective client retention strategies.
- Build a culture of expertise in Stuart’s products and operations so the team can act as trusted advisors.
- Personally manage a few high-value UK accounts, leading by example in strategic relationship management.
What do we need from you? 😎
- Minimum 5 years of experience in a senior client-facing role (e.g., Account Management, Client Success, or B2B Sales), ideally working with large enterprise clients.
- Strong leadership skills with experience coaching and developing a team to deliver against ambitious targets.
- Track record of growing strategic accounts and leading cross-functional initiatives to improve performance or drive product adoption.
- Commercially sharp, data-savvy, and outcome-driven: you make decisions based on insight, not instinct.
- Excellent communication and influencing skills with senior stakeholders.
- Comfortable working in fast-paced, evolving environments. Experience in logistics, delivery, or tech is a plus.
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙
Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗
Want to learn more about us? Visit https://stuart.com/about-us/
