Customer Success Summer 2022 Internship - Los Angeles (Remote)

Los Angeles, California /
Internships – Summer Internships 2022 /
Unpaid Internship
About Studio71
Studio71 is a premium global media company and content studio that develops, produces, and distributes original programming across multiple platforms. Studio71 is a Red Arrow Studios Company headquartered in Los Angeles with international offices in Berlin, New York, Toronto and London.

Position Summary
The Technology Team is at the core of all custom software development at Studio71. We’re looking for an intern to work alongside our Product Manager to gain an understanding of the tools and systems we’ve built. Along the way, you will be exposed to the software development cycle, get your hands dirty with testing our applications, take part in our metadata management process, and learn about the multifaceted world of software development and product management. No coding is required, but an interest in building things and learning is a must!

Responsibilities & Day to Day
-Work with existing applications to gain an understanding of what they do and how they work.
-Work independently and collaboratively to guide users through their onboarding process.
-Test new and existing applications to identify bugs, defects, and provide general notes on usability.
-Become a mini expert with the creators in the Studio71 network and custom suite of Studio71 tools.
-Assist with documentation of processes and system development.
-Assist with answering help tickets and support requests.

Qualifications
-Familiarity with modern web technologies and user interfaces.
-Excellent organizational and analytical skills.
-Passion for customer service and building long-term relationships.
-Bonus! Familiarity with YouTube, Instagram and other social media platforms.
-Bonus! Experience working in a customer service industry - either in-person or virtually. 
-Must be enrolled at an accredited University for the duration of the internship
-Must be able to receive academic credit
-Must be able to dedicate at least 16 hours and maintain a regular schedule