Senior Site Reliability Engineer

U.S. - Home Based /
Eng – Operations /
About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. 
Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.  
If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey. 

To join our growing team, SugarCRM is currently seeking an experienced Senior Site Reliability Engineer. This role can be based in one of our U.S. based offices or remote in the U.S..

Impact you will make in the role:

    • Manage applications in a CentOS and Amazon Linux 2 Linux-based environment
    • Ability to create, modify, maintain, and upgrade vanilla kubernetes
    • Build repeatable infrastructures with Ansible and Terraform
    • Develop and execute plans for rolling out new technologies rapidly
    • Improve monitoring infrastructure, build out data aggregation and alerting rules
    • Work closely with engineering to build scalable solutions
    • Support our private and public cloud environments and customers
    • Mentor other members of the Operations team
    • Participate in an on-call rotation

Expertise you will bring in:

    • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
    • Maintain 1 or more active AWS Specialty or Professional level certification
    • Extensive knowledge with container orchestration technologies including Docker and Kubernetes
    • 6+ years experience in an Operations or Systems Administration role
    • Superior Unix administration skills
    • Extensive knowledge of common Internet Protocols
    • Extensive knowledge of TCP/IP
    • Experience with virtualization and cloud technologies
    • Experience with Apache, MySQL, and PHP in a production environment at scale
    • Strong knowledge of version control systems and hands-on experience with Git
    • Experience with writing code around infrastructure automation
    • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments
    • An understanding around microservice architectures and the complexities around their deployments
    • Extensive programming experience in PHP, Python, and Shell
    • Full stack troubleshooting and instrumentation experience
    • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible
    • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Prometheus
    • Experience with Jenkins, Spinnaker and/or other CI/CD tools

Nice to Have's:

    • Experience in an on-call rotation
    • Experience with ElasticSearch/Redis
    • Previous experience as a mentor or advisor
    • Current contributor to open source projects (a Github account you can link us to would be ideal)
    • Experience with WAF
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
·       Excellent healthcare package for you and your family
·       Savings and Investment – 401(k) match
·       Unlimited Paid Time Off
·       Paid Parental Leave
·       Health and Wellness Reimbursement Program
·       Travel Discounts
·       Educational Resources - Career & Personal Development Program
·       We are a merit-based company - many opportunities to learn, excel and grow your career!