Sr. Product Trainer (Customer Enablement)
Denver, CO
Customer Experience – Sugar U /
Full-Time /
Hybrid
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where You Fit In
We’re looking for a dynamic and resourceful Sr. Product Trainer to join our Customer Enablement team. In this role, you’ll split your time between delivering engaging, live training experiences and developing scalable, on-demand learning content.
You’ll serve as a trusted guide for customers, helping them adopt our platform with confidence through webinars, virtual meet-ups, and self-paced training resources. You’ll also contribute directly to course development, video production, and content updates to ensure our learning programs are effective, engaging, and aligned with evolving customer needs.
This is an ideal role for someone with experience in both facilitating live product training and creating educational content, who’s looking to take on more ownership and impact in a growing enablement team.
You’ll be the voice and face of our product learning experience, helping customers succeed from day one while building resources that scale your impact across our entire user base. If you thrive at the intersection of teaching and creating, and enjoy making learning more accessible and engaging, this role is for you.
This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.
Impact You Will Make in the Role:
- Live Training & Enablement (30%)
- Lead live virtual sessions for customer onboarding, advanced training, and feature adoption.
- Facilitate a regular cadence of webinars to support both new and existing customers.
- Customize and adapt delivery based on audience type, use case, or industry.
- Partner with Customer Success and Support teams to align training with customer lifecycle needs.
- Serve as a product expert and enthusiastic brand advocate during all live interactions.
- Content Development (70%)
- Develop and maintain a variety of training materials: slide decks, scripts, short videos, guides, and eLearning modules.
- Record short-form videos and product walkthroughs using screen capture and editing tools.
- Update existing resources to reflect product changes and user feedback.
- Contribute to in-app guidance, certification tracks, and learning paths as needed.
What You Will Bring in
- 5-8 years of experience in customer training, education, instructional design, or related field.
- Experience delivering live virtual training via platforms like Zoom or GoToWebinar.
- Strong written and verbal communication skills, with a passion for simplifying complex topics.
- Working knowledge of content development tools such as Camtasia or equivalent.
- Ability to manage multiple training and content projects simultaneously.
- Customer-centric mindset with a proactive approach to problem-solving and engagement.
Preferred Qualifications
- Experience with CRM, ERP, or SaaS platforms.
- Familiarity with digital adoption platforms (e.g., Pendo, WalkMe).
- Understanding of adult learning principles and instructional design frameworks (ADDIE, SAM, etc.).
- Experience with LMS platforms and SCORM-compliant content.
$100,000 - $125,000 a year
Expected salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· Excellent healthcare package for you and your family
· Savings and Investment – 401(k) match
· Unlimited Paid Time Off
· Paid Parental Leave
· Online Legal Services (Rocket Lawyer)
· Financial Planning Services (Origin)
· Discounted Pet Insurance (Embrace Pet Insurance)
· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
· Health and Wellness Reimbursement Program
· Travel Discounts
· Educational Resources - Career & Personal Development Program
· Employee Referral Bonus Program
· We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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