Solutions Engineer
São Paulo
Engineering /
Full-time /
Remote
About Us
Suger is a revenue platform that helps our customers grow on the fastest growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote to cash and billing processes. We’re working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast growing startups like Glean and Vanta.
As a Solutions Engineer, you will play a crucial role in helping customers implement and optimize our platform, ensuring smooth onboarding, automation, and integration. You will also contribute to automated testing to maintain solution reliability.
This is an awesome opportunity to get involved with a fast growing company that practices continuous innovation, and transforming the future of B2B distribution.
We are a Series A start-up, funded by top tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y-Combinator.
What You'll Do
- Customer Implementation & Solutions Engineering
- Work directly with customers to configure, integrate, and optimize our platform within their existing workflows.
- Support customers in mapping Salesforce opportunities/quotes to cloud marketplace offers and co-sell referrals.
- Troubleshoot and resolve technical implementation challenges, ensuring smooth adoption of the product.
- Collaborate with Salesforce, HubSpot, and cloud marketplace teams to design scalable solutions for customer use cases.
- Create documentation and best practices for implementations.
- Automation & QA
- Develop automated tests (API/UI) to validate customer implementations and custom configurations.
- Set up and maintain automated workflows to improve efficiency in solution deployments.
- Work closely with engineering to identify edge cases and improve overall product quality.
- Cross-Team Collaboration
- Partner with Product and Engineering teams to provide feedback on common customer challenges.
- Assist the Customer Success team in building technical resources for self-service onboarding.
- Contribute to improving the implementation playbook and automation framework.
What You Need
- 3+ years of experience in a customer-facing technical role (Solutions Engineer, Implementation Engineer, or similar).
- Strong knowledge of Salesforce or other CRM systems.
- Experience with B2B SaaS and customer implementations.
- Proficiency in API integrations (REST, GraphQL, or webhooks).
- Basic scripting skills in Python, JavaScript, or Bash for automation.
- Ability to explain technical concepts to non-technical stakeholders.
Why Join Us
- Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more.
- Competitive cash and equity compensation.
- Opportunities for growth and advancement within the company.
