QA/Support Engineer
São Paulo
Customer Success /
Full-time /
Remote
About Us
Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We’re working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.
We’re looking for a QA/Support Engineer to join our team. This role sits at the intersection of quality assurance, technical support, and customer communication. It’s ideal for someone with strong attention to detail, a solid technical foundation, and a knack for solving problems proactively and collaboratively.
We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.
What You’ll Do
- Reproduce, verify, and document bugs reported by users or internal teams.
- Work closely with Salesforce workflows and help identify edge cases or configuration issues.
- Communicate with customers to gather details about problems, confirm fixes, and ensure a smooth support experience.
- Write clear, structured bug reports and collaborate with engineers to prioritize and resolve issues.
- Assist in manual regression testing and light scripting where applicable.
- Contribute to improving internal documentation and QA processes.
What You Need
- Experience in Salesforce will be a huge advantage.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 2+ years of experience in QA testing and/or technical customer support.
- Strong understanding of software testing principles, methodologies, and best practices.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills in English, especially written, for reporting bugs and handling customer interactions.
- Technical mindset - You understand how web applications work and can investigate issues methodically.
Why Join Us
- Work alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and Square.
- Own a major pillar of our go-to-market strategy from day one - with the autonomy to build what you think is right.
- Competitive compensation and equity plan.
- Fast-moving, flat org structure with real product-market fit and big ambitions.
