Regional Field Service Manager (O&M) - California

Remote, CA
Operations – O & M /
Full-Time /
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

SunPower needs YOU as a Regional Field Service Manager (O&M)! Are you looking for a chance to grow in your career and an opportunity to make a difference in the way the world is powered? Then this is for you!

This position comes with great compensation and benefits!
·       The base salary for the role is $97,891/yr - $146,837/yr. Please note the pay range provided is a good faith estimate for this position only   and in the geographical location noted.
·       Medical, Dental, Vision coverage starts day one, no waiting period
·       Short-Term and Long-Term Disability 100% paid for by the company
·       401k
·       Paid Paternal Leave
·       PTO, Sick and Volunteer time
·       Life insurance and AD&D provided
·       Full-Time hourly role, typically M-F 8-hour shifts, potential weekends
·       Opportunity for career advancement

Summary of Role:
As the Regional Field Service Manager, you will play a critical role in overseeing and optimizing the performance of our field service teams to ensure timely and high-quality delivery of O&M services to our customers. Reporting to Sr. Director of Field Service, you will be responsible for supervising and supporting Field Service Supervisors, promoting a safety-first and engaging culture, delivering continuously improving results, implementing best practices, driving improvement initiatives, and delivering an excellent customer experience.

Essential Duties and Responsibilities:

    • Supervise and support Field Service Supervisors in day-to-day operations, ensuring the timely completion of service requests, reporting, and training requirements
    • Develop and implement strategies to promote a safety-first  and engaging culture among field service teams, including regular training sessions, safety protocols, and compliance with SunPower safety standards
    • Develop and drive continuous improvement initiatives by identifying and implementing best practices related to schedule optimization, troubleshooting procedures, and customer service standards
    • Collaborate with cross-functional teams, including customer care, installation, and quality to optimize workflow efficiency and enhance overall customer satisfaction
    • Monitor and analyze key performance metrics to evaluate the performance of field service teams, identify areas for improvement, and implement corrective actions as needed
    • Partner with leadership to develop and execute annual and quarterly operating plans including headcount, vehicles, tools, and training to ensure cost-effective service delivery
    • Provide leadership and guidance to field service teams, fostering a collaborative and high-performance work environment
    • Establish, evaluate, and continuously improve the necessary processes, procedures, training, and metrics, to operate an industry-leading Field Service Team
    • Contribute to delivering key departmental goals and objectives
    • Resolve escalated customer service issues in a timely and satisfactory manner, ensuring customer satisfaction
    • Stay updated on industry trends, technological advancements, and regulatory changes

Minimum Requirements:

    • 3+ years of residential solar Operations & Management experience
    • 5+ years of PV and PV + Storage installation and service experience
    • Proven experience in a leadership role within the solar industry, with a strong background in field service management
    • Extensive knowledge of solar and solar plus storage systems, installation techniques, troubleshooting practices, and electrical systems
    • Demonstrated ability to develop and implement safety protocols and best practices
    • Proven ability to provide training, feedback, performance management, and leadership to others
    • Experience developing and managing annual operating plans and budgets
    • Ability to understand, evaluate, problem-solve, and communicate PV+ storage  plans and documents
    • Capable of influencing others and developing strong cross-functional relationships
    • Excellent communication, interpersonal, and leadership skills
    • Strong analytical and problem-solving abilities
    • Ability to make data-driven decisions
    • Experience with Salesforce and Oracle Fusion
    • Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and MS Project
    • Must be able to successfully pass a pre-employment criminal and driving screen
    • Motivated self-starter, willing to take initiative

Preferred Requirements:

    • 2+ years of departmental leadership experience
    • Bachelor's Degree
    • Residential solar operations leadership experience
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.


Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.