Account Manager, Healthcare
New York, NY
Communications – Public Affairs & Crisis Communications /
Full-Time /
Hybrid
Sunshine Sachs Morgan & Lylis is proud to represent clients across many industries including entertainment, social good, tech and lifestyle and we tell their stories through a variety of mediums. We know that even during the toughest times, our responsibility to our clients and each other can bring meaningful and long-lasting impact for those affected the most. We’re proud of each and every campaign we execute, but you may be wondering why we don’t have more than a landing page as our website. While many of our clients are household names (you know them, we’re sure of it), our digital footprint is purposefully small. We fly under the radar and we like it that way.
If you are fired up and ready to do good, join us!
We have an immediate opening for an Account Manager in our New York office on the Strategy & Crisis team with a focus on the healthcare sector. You have a strong background in media relations and a clear understanding of the complexities of healthcare systems. Account Managers at Sunshine Sachs are smart communicators who excel at managing client account teams. They understand integrated communications and have experience working across additional areas of PR. Our Account Managers take ownership of the teams they lead and take the time to teach junior associates. Do terms like, “value-based care metrics” and “pharmacy benefit managers” make your heart skip a beat? If so, you’re it for us!
Account Managers are comfortable managing a small to medium sized account and sometimes larger accounts as the primary point person for the client but still needs someone senior for gut checking, oversight, setting the strategy, and high-level client meetings. They may lead and project manage a portion of larger accounts or lead smaller accounts.
They are proficient at understanding integrated communications and know how to get results, exceed client expectations, think creatively for a client, ensure the client and internal team are happy (both are equally important).
Responsibilities Include:
- Develop and execute detailed strategies aimed at achieving client goals
- Participating in new business processes and using data, analytics and competitive research to inform strategic proposals
- Serving as primary point of contact for clients
- Strategic problem solving for teams and clients
- Demonstrating excellent judgment and discretion in difficult client and staff situations
- Appropriately identifying and flag client concerns
- Securing impactful press placements and thinking outside the box to create media moments
- Developing and executing strategic media plans
- Proactively mentoring/managing junior team members on client account teams
- Providing thoughtful and constructive feedback for team members’ annual reviews
- Taking ownership and responsibility for success of teams and projects you manage
You should apply if:
- You have at least 5 years of public relations experience, with a focus on healthcare or pharmaceuticals.
- You have 1-2 years of direct oversight of client account teams and experience with high level client interaction or 1-2 years of internal management of communication efforts for a hospital, nursing home, or nonprofit that delivers health services.
- Have experience in healthcare crisis/issues management.
- You understand how all areas of PR (media relations, social media, creative, brand integration, talent integration) work together as part of a complete strategy.
- You can speak to the complexities of healthcare systems the issues they face.
- You know how to “create news” for clients to produce media moments.
- You have established relationships with regional and national healthcare media and can leverage those relationships to secure impactful media opportunities.
- You understand state and federal health policies as they relate to insurance and HIPAA regulations.
- You manage up and down effectively and efficiently and can deliver constructive feedback to team members in a respectful and effective way.
- You are positive, proactive and solutions-oriented.
- You enjoy overdelivering rather than meeting expectations and take genuine pride in being part of something good.
You don’t HAVE to have this, but it sure would be nice:
- You have an interest in progressive causes and campaigns
- You are aware of new health economic tools being developed in relation to healthcare coverage for purchasers and providers.
- If you have skin in the game. You’re incredibly passionate about this and believe that you can make a difference with your work.
Benefits x Perks
We go well beyond the benefits that you’re looking for like medical, dental, and vision plans, 401(k) with matching, annual merit-based bonuses, PTO, fertility, FSA for medical, childcare, and commuter expenses. Sunshine Sachs Morgan & Lylis offers those benefits and many perks including, a flexible work schedule, Work from Anywhere program, Summer Fridays, Wellness Days, and a 4-week sabbatical or trip to celebrate select anniversaries. We love to socialize so, we have collaborative workspaces, some offices even have rooftops, celebrations, networking opportunities, and community volunteering. We frequently mark opportunities to listen, learn and act throughout the year (Juneteenth, Election Day, International Women’s Day, etc.).
SSM&L is committed to diversity, equity, inclusion, and ability. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, identity and expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
There’s more!
From day one, employees are carefully matched with a mentor to guide them on their path to success. Training and mentoring are a big deal here and since we are into promoting from within, we make sure to provide more than enough tools for you to learn and grow. We are proud to offer training throughout the year on topics for professional growth as well as personal growth. We have also developed a series of teaching workshops that are structured for each level of the company. Sunshiners also take love to take advantage of the monthly Meet the Media series where media contacts provide valuable insider info for pitching them and their colleagues.
