Customer Service Lead
Houston, TX 77044
GHX – Inside Sales & Customer Service /
Inside Sales & Customer Service Roles /
On-site
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Lead will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.
In addition, a Customer Service Lead will lead fellow CSR’s in his/her group. Managing the workflow and delegating tasks. A Customer Service Lead will be responsible for pricing/margin review and approvals along with providing guidance and training to CSRs in the group.
Role & Responsibilities
- Sell industrial and hydraulic hose and gasket products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepares reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Investigates and resolves customer problems with deliveries
- Monitor fellow CSRs workflow and re-distributing if necessary
- Review and approve pricing/margin on quotes and sales orders.
- 5plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
- Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
- Knowledge of industrial/hydraulic hose and gasket industry preferred
