Credit/Collection Clerk
Northborough, MA 01532
The Hope Group – Operations & Branch Management /
Operations & Branch Management /
On-site
The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com
What You'll Do:
- Make initial call to delinquent customer accounts, inquire about invoice status, request payment, and establish follow up date. Generate list of delinquent customers to be contacted. Provide clerical support to the Credit Department.
- Operate computer to generate list of delinquent customers to be contacted. Use telephone and contact appropriate party; inquire about invoice status and scheduled payment date. Review invoice discrepancies with customer and contact appropriate salesperson or manager for correction or adjustment.
- Enter customer response into computer and set follow up date using established guidelines.
- Operate PC to generate letters, memos, and other correspondence. Type rebills and other correspondence as necessary.
- Request proofs of delivery and file claims.
- Contact credit refrences as required.
- Maintain credit files.
- Back up phone/reception operator as needed. Answer incoming phones to our main line.
- Support The Hope Group Business Management System (BMS) procedures and work instructions by following established processes and supporting their continual improvement.
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
