Customer Service / Inside Sales Representative - Industrial Supply
Darien Center, NY 14040
Callahan Weber Hydraulics – Inside Sales & Customer Service /
Inside Sales & Customer Service Roles /
On-site
Callahan Weber Hydraulics, a SunSource company, designs and installs start-up hydraulic systems of any size to match your requirements. Our fluid power specialists have many years of experience and can provide you with a variety of solutions that offer economic or space-saving benefits for you and your customers. www.callahanweber.com
Are you looking for an opportunity where you can grow within an organization? By joining Callahan Weber, a SunSource company and one of the country’s largest and most successful distributors of products and services in hydraulics, pneumatics, filtration, and automation, you will have access to a variety of career opportunities while being rewarded for your hard work!
Essential Functions
- Ability to develop relationships with customers and sales teams
- Take incoming phone calls and emails from customers
- Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary
- Enter customer orders in the ERP system with goal of 100% accuracy
- Quote customers on components as needed and enter all quotes into ERP system or shared directory
- Assist customers in finding components by using product catalogs, web-based catalogs, internal resources
- Expedite customer orders as needed to meet required and promised dates
- Provide solutions to customer needs in a “team” environment
- Follow-up on quotes as needed
- Assist outside sales when necessary (quoting, expediting, customer visits)
- Continuous development of sales skills to up-sell or additional-sell to customers
Experience, Education and Skills
- H.S. Diploma or GED; Associate degree or better preferred, preference given to Fluid Power and/or Technical programs.
- 2+ years of customer service or inside sales experience.
- Experience in Industrial Distribution, Manufacturing or similar industry is preferred. (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, Motion Control).
- Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail, etc.
- Working experience with Trend is a plus.
- Strong analytical, mathematical, and mechanical aptitude is required to be successful in this role.
- Clear and concise verbal and written communication skills
- Ability to work in both team environments and individually
- Ability to multi-task and prioritize work on a regular basis
- Ability to maintain composure under stressful situations
- Excellent time management skills
- Sound judgment and decision-making ability
- Demonstrates integrity and ethical standards
We Offer
- Industry competitive compensation plan
- Medical / Dental / Vision / 401K
- Paid vacation and holidays
- Tuition reimbursement and ongoing training opportunities
- As a national distributor with local presence, we are well-known full-service value-add distributer representing quality manufacturers.
- We provide a team environment that fosters professional growth and development.
Would you rather see what we have to offer? Check out SunSource Core Competency video www.sun-source.com
We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
