Parts Counter Technician
Fitchburg, MA 01420
The Hope Group – Technician, Warehouse, Driver & Branch Roles /
Technician, Warehouse, Driver & Branch Roles /
On-site
The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com
Our Counter Technicians provide customer solutions and prepare pricing and quotations. You'll have the opportunity to work both independently and collaboratively with other team members. The individual in this position should be comfortable with digital technology and able to work extensively within computer systems to enter orders, maintain pertinent sales, account, and cost records, and prepare various reports. The Counter Technician should have a strong attention to detail and take pride in their customer service and communication skills.
What You'll Do:
· Establish and maintain positive and professional rapport with customers, offering high-quality information and service including assistance with product needs, questions, purchases, returns, etc.
· Receive and process in person and phone requests for price and availability of materials, acquiring price information directly from vendors on non-price book items.
· Receive, pick, and ship customer orders.
· Lead inventory control duties including count variations and system updates.
· Provide outside sales personnel with leads based on customer conversations.
· Fabricate hose assemblies pursuant to customer request.
· Maintain product literature and obtain technical information from manufacturers.
Why You'll Love Working for Us:
· Industry competitive compensation plan
· Medical, dental and 401(k)
· We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!
What We Need from You:
· High School degree or diploma/certificate/degree from technical school
· Experience in automotive industry, automotive parts store, or competitor.
· Proven mechanical aptitude and ability.
· Ability to lift to 50 pounds.
· Digital literacy, computer skills, and previous experience with an operating system (CRM experience preferred)
Would you rather see what we have to offer? Check out SunSource Core Competency video www.sun-source.com
We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
