Reputation & Community Engagement Specialist
Canada / United States
Operations – Operations /
Full-time /
Remote
At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.
For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.
We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.
About this role
Join us as a Reputation & Community Engagement Specialist. You’ll own reputation and community management across Reddit, review platforms, social channels, and public forums, ensuring Super.com’s voice is consistent, authentic, and trusted wherever customers engage with us. Your work will be both reactive (responding to high-impact reviews and mentions quickly and effectively) and proactive (shaping narratives, building credibility assets, and creating outreach programs).
This is a hands-on role that blends community moderation, review management, and narrative control. You’ll collaborate closely with Customer Success, Marketing, Social Media, and Product teams, ensuring every public touchpoint reflects trust and transparency. You’ll be part of a mission-aligned team with specific goals and a strong focus on initiatives that carry high visibility across the company.
Your mission: turn every review, comment, and community thread into an opportunity to build trust and influence the conversation, making Super.com a brand that customers see as reliable, credible, and customer-first.
Challenges you’ll solve
- Community Moderation
- Review Oversight
- Campaigns & Collaboration
- Data & Reporting
- Own moderation and engagement on Reddit, Facebook, and Instagram, ensuring tone and narrative are consistent and proactive.
- Build credibility and trust in communities by engaging authentically, resolving misinformation, and highlighting customer wins.
- Lead proactive moderation on ad comments to prevent sentiment erosion.
- Oversee and audit agent responses across public review sites, holding teams accountable to quality, consistency, and SLAs.
- Measure efficiency and effectiveness of review handling, tracking sentiment, volume, and response performance.
- Report insights and risks to leadership, shaping improvements that protect and strengthen our public reputation.
- Lead campaigns that showcase reviews and credibility assets.
- Partner with Social Media to repurpose positive reviews and strengthen brand presence.
- Consolidate review and community data into clear insights.
- Highlight trends, risks, and opportunities to inform cross-team strategies.
About You
- 2–4 years of experience in community moderation, online reputation management, or digital brand engagement.
- Strong familiarity with platforms like Trustpilot, App/Play Stores, and social media moderation environments. Proven expertise in Reddit, with a deep understanding of the platform’s culture, rules, and subcommunity dynamics, and direct experience moderating or actively engaging on the platform.
- Excellent written communication skills, with the ability to adapt voice to align with brand tone while engaging authentically.
- Comfortable escalating critical insights cross-functionally and managing multiple channels simultaneously.
- Data-driven mindset: ability to track, interpret, and report on sentiment and engagement trends.
Bonus Points
- Experience in fintech, travel, or SaaS industries.
- Proven success in reducing negative sentiment or driving positive review acquisition.
- Familiarity with tools for sentiment analysis, review monitoring, or social listening.
- Background in campaign execution or lifecycle marketing.
$68,000 - $96,000 a year
As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.
Canada
Tier 1: $71,000 - $96,000 CAD
Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region)
- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)
Tier 2: $68,000 - $91,000 CAD
- All other Regions and Municipalities
USA
$55,000 - $96,000 USD
We’ve got you covered
- We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms
- Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsites
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
