INTAKE CALL CENTER DIRECTOR

California
DT 2 – Team 2 Intake Manager
Full-Time | Remote
Business consulting firm is seeking a veteran call center director to help supervise the day-to-day intake operations.  
 
The requirements for the position include:
·         Bachelor’s degree
·         3 years experience in call center management
·         Proficiency in presentation software (i.e. PowerPoint)
·         Experience in training employees
·         A team player who is hard-working and willing to go above and beyond
 
The duties of this position will include, but are not limited to:
·         Supervising day-to-day operations of the call center
·         Monitoring agents to ensure KPIs are being met
·         Employee relations (hiring, training, discipling, termination)
·         Creating documentation of procedures and training materials
·         Scripting
 
 
Spanish speaking is preferred.  
 
This is a full-time remote position.