Customer Success Manager - SMB (Remote, US)
Remote
Customer Success /
Remote - Full-Time /
Remote
What you can expect working with us:
You will rewrite a massive industry with 10,000’s of businesses.
You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world. We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people.
You will work with a smart and action-oriented team.
At Supermove, we are trying to do what's nearly impossible – to create an enduring and iconic company. We are relentless and ambitious with all of our goals. We move extremely quickly, and prefer to iterate rather than deliberate. We always operate with full trust and transparency, knowing that our top priority is to achieve our vision to the best of our ability.
You will likely determine the fate of our company.
As one of Supermove's first customer success managers you will scale our product to thousands of companies. You have tremendous upside if we execute well, and we can't do this without you.
As a Customer Success Manager, you will actively manage and develop a large portfolio of moving companies and play a key role in ensuring company revenue. You will directly influence the company's continued success.
Quick facts:
- We closed our series A round raising $18M led by a16z - read more about it here.
- We are a 35 person team of Pinterest, Asana, Facebook, and Uber alums.
- We are early and the opportunity is massive. 10000s of companies have not heard from us yet.
- We close new customers every week and we handle millions of dollars of moves each month.
Required:
- You truly believe in our vision
- 2+ years of combined experience in account and/or project management in a customer-facing role
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
- Willingness and ability to travel, <10% of role
What we expect from you:
- Develop a portfolio of ~100-150 SMB customer accounts.
- By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
- Drive revenue growth through proactive upselling and cross-selling strategies, leveraging deep customer relationships to identify opportunities for expanding product adoption and delivering value
- Build and maintain senior-level relationships with your customer accounts, while creating a premium & high-caliber experience.
- Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continuously increase product value. All meetings and communications will be delivered with executive-level confidence.
- Help find new ways to continuously improve our customer's experience, both in our product and processes.
- Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Traits we desire:
- Incredibly curious and empathetic.
- You seek to understand the full picture from the customer's point of view. You're also willing to challenge this understanding every day.
- Adaptable and relentless.
- You understand that change is the only constant in a startup, and you embrace it.
- You are willing to run through walls to realize our vision.
- Being articulate and well accustomed to a client-facing role
Benefits:
Market comp, medical, vision, dental.
Remote first with shared offices in select cities.
Provide direct input to overall company strategy.
Timeline:
We move quickly, with a simple three step process.
Phone screen, case study, and then a three hour virtual onsite interview with the CS Leadership team
