People Care Partner
LATAM
Talent – People Experience /
Remote
Superside is looking for a People Care Partner to help us build the future of global online work. We aim to craft an unparalleled people journey, enhancing Supersiders' engagement and retention through innovative and data-driven strategies.
Our people are our most valuable asset, which is why we aim to provide an exceptional experience. By joining our People Care team, you will become a part of the People Experience department. Here, you will engage with team members daily, collect data on people sentiment, and support them in all People & Talent related queries.
Reporting to the Head of People Care, your success in this role will be measured by the quality of support you provide to your internal stakeholders and the engagement and retention metrics of the teams you service.
What You'll Be Doing
- Work closely with Superside leaders to enable them to build and manage highly engaged and high performing teams.
- Lead talent reviews with people leaders and drive transformative interventions and initiatives.
- Be an advocate of our company principles as the foundation of the culture of our community.
- Operate on cross-functional squads (with other members of the People Experience teams) to build and iterate product improvements of our people experience.
- Analyze trends and key metrics, and problem-solve to put forward recommendations to senior leadership to enable and drive high engagement and high performance in Superside teams.
- Conduct user research & testing to understand how our people interact with specific features of our people experience product, gather meaningful insights and test hypotheses.
- Coach managers and individual contributors and act as a thought partner to them, to inspire and motivate them to do and be their best.
- Collaborate closely and support your peers in the People Care and other People Experience teams, and peers in other relevant business support teams.
What You'll Need To Succeed
- You have 2 + years of relevant work experience, ideally in a consultancy firm specialising in HR services.
- You are a great communicator, good at presenting ideas and discussing solutions, and demonstrate excellent English verbal and written.
- You demonstrate empathy when interacting with others, discretion and sound judgment while working with sensitive and confidential subjects, and ability to manage difficult conversations with kindness and thoughtfulness.
- You are open to change, able to adapt to constant change, and a flexible and available team player.
- You exercise curiosity, proactivity, positive attitude towards figuring out, and learning new things.
- You have attention to detail and a passion for system and structure.
- You are able to work remotely, multitask with overview and structure to meet deadlines, and effectively collaborate and manage expectations of different internal stakeholders.
- You are able to use G Suite (especially Google Sheets, and Google Slides). Previous experience with data visualization tools is a plus.
- Bachelor's Degree or higher in Psychology, Human Resources, Management or related fields.
Our biggest challenges right now
- Our People Care team was created in 2021 and is well established in the organization as a trusted partner to our internal customers. In 2023, our goal was to enhance the effectiveness of our processes and targeted efforts, which resulted in a significant increase of internal customer satisfaction. In 2024, our goal is to enhance the efficiency and effectiveness of our research and testing ability of our people experience product users.
Why join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:
A global community of talented people working from more than 60 different countries
Flexible working hours and fully remote setup.
We've been remote from day one.
No weird office legacy.
A high-pace, high-energy, and high-performance environment
Trusting, ego-free and truth-seeking team members
Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of this one.
A career path towards increased responsibility, mentorship and leadership. We grow, you grow
Join us at the right time: impact the product as you would do in a startup with the resources of a profitable scaleup
See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
Disrupting a massive global industry with a huge market opportunity
About Superside
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.
With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal opportunity company. All applicants will be considered without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
